Great Jones Property ManagementReviews of greatjones.co

The only major complaint I have is trying to speak to a human is impossible. Emails are great, but there are several times that different people jumped on a thread and it was frustrating to have to explain something again. Maintenance has gotten better, though the is still a lag in communication. Otherwise, they have been quite helpful and I would use then again.

They always respond quick to my emails and the maintenance comes rapidly every time.

Is it possible to give an organization zero stars?? Where to begin: the fact that I NEVER EVER heard from an actual employee of this company to try and rent from them? The fact that they nickel and dime you just to VIEW a property?? (Charging a fee to even do unescorted walk-throughs.) Or maybe the smell of DEATH (literally!!) and wave of buzzing flies coming from behind the door of one of their apartments? I know the market is tough for families right now, but please save yourself the time and insult by searching for a company that values your business. If they can't be bothered to treat people with decency while you are trying to hand them money, imagine what their tenants must go through.

My niece applied for a rental property in May. She was approved for a property. However, it is now late June and still no move in date or deposit. They never call you on the phone only email. And answer this. If a person say that they are self employed and the sole proprietor of a business what other way do you prove your income other then a account statement? These people said prove you pay yourself.

THEY DO NOT EVEN DESERVE 1 STAR. I have been without A.C and POWER for days and they refuse to send someone to fix it. I have been hung up on multiple times for no reason. Before the A.C/power problem it took them THREE months to fix a problem with plumbing that was in the home before I even moved in. I feel like I'm being taken advantage of by renting through them.

Great Jones company is the WORST company Iv ever seen in my life, they don’t do repairs, the AC in my house has not been working now for the past 4 months, it’s like we are living in the village, the house is terribly hot,they don’t do repairs and they won’t communicate with you to explain the situation of things. They are not worth dealing with. Pls don’t rent house from them the house is only flashy outside but needs a lot of repairs inside that should have been fixed before we moved in

My husband and I inquired about a property in Apollo Beach, Florida which was unavailable for viewing at the present time. We contacted Great Jones and asked to speak with a leasing agent and we were told that someone would call us within 48 hours. We did not receive a return phone call but did receive an email about ten days later that the property was ready to view. We were given an entry code to the property, the house was what we needed for our family although it was unclean. The carpet was dirty, the walls needed to be painted, wires were hanging out of the bedroom walls, the upstairs balcony had something spilled on it and the garage smelled. We went ahead and paid to complete an application thinking the property would be cleaned before a new tenant could move in. Within 24 hours we received a text that the property already had an application pending. When I called customer service to inquire as to why a notification did not appear on the rental application before I paid the fee, I was told we could apply the fee to another property and it was non-refundable. I have no problem paying a fee if my application is considered or under review. What I do think is wrong is that my money was accepted when the property already had an application pending. That is not how the process works. If in fact a property already has an application pending another interested party should not be able to submit funds. This is accepting a payment under false pretenses. I am very disappointed because I think that because the rental market is very competitive in our area this, company thinks it is alright to treat potential tenants so poorly.

I was one of the first residents to rent from GJ in the Indianapolis, IN market. We found a beautiful home that fit our needs perfectly for a price that was standard for the market at the time. The neighborhood is wonderful, the location is wonderful, and the home owners have been easy to work with directly. My living experience in the house has not been bad. My home is clean/updated, and all maintenance requests have been responded to and taken care of quickly. The ad for the home was truthful. The processing of applying, paying deposits, and getting settled into the house was fine. There are a few utility issues I'll detail below. Where the 2 star rating comes in is with GJ itself. It is beyond difficult to get a hold of these people. They're, somehow, able to call you regularly if you have an unpaid balance, but they can't seem to answer the phone or their email for questions or requests. I have been playing phone tag and email tag with GJ for the 3 years I've lived in this beautiful home. The only time I can ever get someone to answer the phone is when she's calling me about my unpaid balance. Now let's get to this next part... As I said before, I was one of the first residents to rent in the Indianapolis market. GJ was extremely new to Indy. The house I ended up renting had been sitting empty for a month, so I probably got lucky in that regard, as it likely encouraged them to rent to me quickly. When I entered into the rental agreement with GJ, the rep at the Indy office would text me regularly for/with updates. In these text updates, the rep specifically stated that in the Indy market, utilities were to be left in GJ's name, and I was not to switch utilities to my name. I further confirmed this in written emails with the rep from Florida (the parent office) who sent me my lease, as the lease states to switch utilities to the tenant. So, I had two individuals confirming with me that in the Indy market, I was to NOT put utilities in my name. I followed this instruction, yet had a red flag raised internally. 1 month after living in the home, my electricity is turned off in the middle of the summer. I give it a day, just in case it was an outage. When the electricity (and therefore the AC) did not come on 24 hours later, I called the power company and learned that GJ had never placed this home in their name, and the home electricity account was still under the realtor's business license. Naturally, the realtor requested a complete disconnect. I informed my local Indy GJ rep of this issue via text, and she assured me they would take care of it. The solution was for me to put the electricity in my name. Okay, not a problem, I did this and got my electricity back on, but this was completely counter to the instructions I received the month prior. The water was still under GJ business account, and I was being charged irregularly by GJ for water usage. Every 3 to 6 months, I would get enormous water bills that GJ expected to be paid witin 2 weeks of receiving. I told them multiple times that charging me for half a year's worth of water all at once was totally not feasible for me. My concern was first noted in October 2019, when I received a water bill for the past 6 months. When I did not receive my next water bill until February 2020, I called GJ again and for the second time asked for this irregular charging to be resolved and requested to be charged every 30 days as is standard for utilities. The rep I spoke to in Florida in Feb 2020 assured me he would look into this situation and figure out why I was being charged so erratically for my water usage. I never heard back from GJ after this, despite numerous emails. I never received a water bill for the remainder of 2020, and my ledger proves this. GJ never responded to any attempts at contacting through out 2020. Fast forward to March 2021, when my water gets turned off by the water company. I received a big, ugly placard on my door that clearly showed "NON PAYMENT" as the reason for disconnection. I was so unbelievably angry. I called the Water Company and discovered that the account my water was under was in fact Great Jones, and they had not paid my water bill since March 2020. Which means, this account went unpaid for 12 full months. And if you recall, GJ instructed me to NOT put utilities in my name in 2019. I was furious. It took me 2 whole days to finally get someone from GJ to contact me after 25 emails and 16 phone calls. I forced them to pay the balance on the account and immediately placed the water utility in my name after this. Here's the current battle. After GJ paid the balance on THEIR account, I have been fighting with them for 2 months about this balance. They use a third party service to pay utilities, who failed to pay my bill for 12 months. GJ has been less than helpful in resolving THEIR mistake. I had to threaten them with a news segment to be taken seriously.