Great Jones Property ManagementReviews of greatjones.co

Hard to contact someone I’m seeing a lot of comments saying. Application seems fraudulent ask for to much personal info.

Someone from Great Jones contacted me very shortly after I submitted my maintenance request. He asked a lot of questions and assured me that our urgent issue would be taken care of soon. He and the company who sent technicians out to us, were all very helpful and were in regular communication with us. The team they sent out did a great job getting to the root of the problem. We have been very pleased with previous issues being fixed quickly as well.

Michael has been so amazing through this whole process. I have never used a realtor before in looking for a home, but he has made the process extremely smooth with even making sure to give us accurate information to make sure we were approved. He was very patient throughout the process.

I am a property owner who hired Great Jones to manage my St. Louis property. I purchased the property through Roofstock, and this was the recommended management company. I've also had friends who worked with them before in Florida and heard wonderful things in podcasts. I've also spoken to the main Florida office, and they've been great. My experience with the Missouri office has been horrific. From the beginning, they forgot to file paperwork with the Section 8 coordinator to receive the rent. So, for 2 months the tenant had no idea who to pay, and all payments went to the previous owner. This was difficult to bring to their attention because you can't get a human on the phone using their Owner phone line. I sent multiple email requests and they were insanely slow to respond. Always non-answers to each question, very dismissive. They have no intention of solving your problem, their MO is to drag you along, say they'll follow up, and never do anything. I asked them multiple times to call me because I felt this was an easy thing to resolve in person. Instead, they refused and forced me to spend the next 6 months nagging them to do their job. It's been 8 months; I still have not received my rent. They refuse to try and track down the payments. Initially they attempted to blame Roofstock for not properly handing over the documents for the property transfer. This was demonstrably false because I had been CC'd on those emails. It's a really bad look to be caught in your lie, especially when trying to blame your business partner. When speaking to their support, they would never admit fault and always argue that they didn't miss any payments because they believed they were supposed to start managing the property 2 months after signing a management agreement. This was their way of denying fault. The issue is that the management agreement itself states that rent was to be collected in the 2 months they failed to do anything. Each time I contacted back via email, it was a new representative, and the whole conversation had to start over. I eventually managed to get hold of one of the original partners in the main Florida office who was better connected. I explained what was happening, and he agreed something wasn't right. Within a few hours he had me on the phone with an Accountant in New York to review the records. She was very forthright and acknowledged something was very wrong. Said that the data entry was done improperly, financial records were not in order, fake records had been entered incorrectly, etc. After some investigation, she said it was clear that the rent had not been collected, and it was the fault of Great Jones. I was told they would investigate and follow up. After a long time, the result of the investigation was "the old owner got your money because we forgot to file the paperwork with Section 8". When I asked what the remediation was, they went dark and never emailed back. Phone calls went unanswered. Follow-up emails were straight up ignored. This was all super hard to keep track of, because the numbers in the Great Jones dashboard are not correct. One day it will say the tenant paid a bill, the next it would say they didn't. After months of incorrect data, it's apparent you can't trust the dashboard. To make matters worse, I realized after 8 months that they didn't have the tenant's Security Deposit. At this point, it's more of a legal issue. I emailed to clarify and make sure they had it, and if not then where it was. No response. A month later of follow-ups, still no response. At this point I started collecting evidence for pending legal action. I first contacted Roofstock and let them know what's been happening for the past 8 months. I asked them to provide any documentation on the handoff since Great Jones had attempted to falsely blame Roofstock in the outset. Roofstock was amazing, and immediately started investigating the issues. Roofstock is a top-notch company from my experience, and they tracked down that Great Jones did fail to collect payments, then failed to contact the previous owner to get them returned, then failed to notice that they never received the Security Deposit from the title company. While this is happening, I was notified that the tenant filed two emergency repair requests -- a gas leak, and a leak with constant flow of water under the sink which also had mold. The tenant said they couldn't stop the flow, and after 24 hours there would be damage. Great Jones scheduled a maintenance appointment for 48 hours later. I was told in the automated email that I would be informed as to the cost and result when the request was finished. It's been a week, and I still have no idea what's happened. I've called and been redirected to about 6 different numbers and haven't been able to speak to a human.

Pasquale was great and wonderful to work with.He helped us find a house and helped us with the payments. I was very pleased with my experience he is a great person to work with .

I’m very pleased with Great Jones. I’m so excited to move into my new home. You’ve guys had made this whole process easy for my husband and I. Thank you ❤️

communication, communication, communication! I didnt give a full five-star review because, communication is not that great. i am going to be moving in next week. The most positive thing so far was the email responses from Perly B and Michael Weiss. Perly got back to me in a reasonable amount of time, as did michael, the leasing agent. But i can tell that there needs to be more staff, and maybe more phone departments to assist with specific tasks As applicants, we should be well informed as to the status of our application as well as the home we are interested in. The phone reps were kind of helpful when we were able to reach them. Improvement is needed, but i can tell there needs to be more sttaff. That would change a lot, and simply knowing the status of the home we are interested in would be nice. maybe a queue, so that we know how many applicants are interested inthe home we want.

Alejandra was Great help thank you