Great Jones Property ManagementReviews of greatjones.co

Well I currently can’t live in my home because I have no heat or water. Broken promises to fix things, unanswered emails, no contact number to speak to a real live human being. Offhand, I’d say it’s going pretty well, wouldn’t you?

I was approved and accepted for a home. Impossible to get in contact with ANYONE. Even through their “support email” or “leasing email”. Something needs to be done. I have no follow up with putting a deposit down and no one is taking this seriously. At this point I am contacting their corporate. It has been days after getting accepted and still no emails or calls back. I don’t understand why it is so hard for them to respond to an urgent message. This makes me want to rent from another property management. No one answers the phones or follows up with me. I have left numerous emails and phone calls. I need to be moved out in 3 weeks and I figured that once someone is accepted that they would go forward. Spoke to someone on the phone today and told me someone would email me back TODAY about my next steps. Still nothing. Is this even a real company? Id hate to get an attorney involved and legal actions but they need to do better as a property company. I’m surprised after all these horrible reviews they haven’t fixed anything. Someone please respond to my emails. I have sent SEVERAL and did exactly what they told me to do and still NOTHING.

Wondering if other Great Jones owners have not gotten their March rent?? After 4 days of increasingly angrier inquiries I finally got a convoluted and false answer about not getting mine. They sent copies of both February and March owners statements. On March THEY REMOVED ALL THE TRANSACTION DATES! Then tried to tell me the rent was late so that's why I didn't get it. LIES!! On the owners portal it showed the rent had arrived on the date it usually does and they had taken out their management fee 4 days later. 2 days before they should have sent me my portion. They removed the dates to try and cover up the fact they were lying about why they didn't send the rent!! When I pointed this out it was back to no reply. And still no rent money!!!!

I love my new home. But on the 3rd day my toilets backed up into the tub. I reached out to maintenance and was informed they had no contract with the home. I asked of they could reach a property manager..no one helped.I called at least 7 times before someone helped me. And sent a plumber to fix the issue. There is no trash can. I called and was told I would have to cover the cost unless the owner would. There is no way to reach the owner to ask. There aren't any street lights by my home also called about it and was informed I could pay out of pocket or start a petition for a $100. Theses are fees I did not anticipate on covering.

I have only been in my house for two months, I feel that it's to early to be writing a review. I will however write a review after six months. However I don't have anything negative to say at the moment...

I just got approved for the home that I applied for today, the staff was very helpful, nice and patient with me particularly Pasquale handled me with care. I am excited for what my future holds with this company and my future home. Thanks for your help.

Recently the furnace in our unit began making a strange noise so I contacted the maintenance line and they set up a service company to come out and take a look at the Issue. I was pleasantly surprised that the service company contacted me almost immediately and scheduled a tech to come out same day. Within a few hours the tech showed up and was very professional and knowledgeable. The issue was repaired in about an hour. Thank you Great Jones for your quick response to our concern.

Horrid experience with this company! I started using Great Jones to manage my rental house in 2019. There were SOOOOO many issues with them before this last one, but I am not going to go into them. The latest problem was when I decided to no longer rent my home out. I told them in October of 2021 that we no longer were going to rent it and were going to sell the home. They obviously didn't listen and decided to bill us 200 dollars to get it ready to rent again in January when the current lease was up. They still haven't removed it from our account. Then, once we finally got it through to them that we weren't going to use them anymore, they assessed the damage done by the tenants that moved out and it came to a total of over 4k. Backstory, one of the tenants moved out after the first year and was taken off of the lease. They DID NOT however, redo the security bond with the remaining tenants. So, after the tenants moved out with all of the damage, we tried to get them to reimburse us for the damages. The Jetty bond company refused to pay because it was in the removed tenant's name. You can't get in touch with Great Jones any other way than email and half of the time they ignore them. Right now, we are out that money and we will have to use the court system to get that money back.