Great Basin Federal Credit Union Reviews | Read Customer Reviews of greatbasin.org

Great Basin Federal Credit UnionReviews of greatbasin.org

4.6607 reviews
Credit & Debt Services
9770 S Virginia Street, Reno, Nevada

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Great Basin Federal Credit Union

About Great Basin Federal Credit Union

There are a couple of things you should really get to know about us here at Great Basin. One, we’re genuinely pretty nice folks. Two, we love our jobs. Three, we really like to help our members throughout their lives. However and whenever we can help, we will. We could go on and on about how it feels to be a part of the Great Basin family, but the best way to find out is to get started. Fill out an online application, call, chat, or come into a branch. We look forward to meeting you. Soon! Membership is open to anyone who lives, works, worships or owns a business in Washoe County. Learn more at greatbasin.org.Great Basin Federal Credit Union has been a member of the community since our charter on January 11, 1951. What began as a 50 member credit union for Reno-Bell Phone Company employees, has grown to a community chartered credit union serving over 21,000 people. Our philosophy of building personable relationships with our members still remains a core value to the board members and staff. Our Mission: We provide an honest, fair, and personal banking experience. Our Vision: To be member loved. Learn more at greatbasin.org.

Great Basin Federal Credit Union (greatbasin.org) has 607 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.

Also known as: greatbasin.org
Website: greatbasin.org
Category: Credit & Debt Services
Location: Reno, Nevada
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 17% of reviews.
Latest: Most recent review: September 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Great Basin Federal Credit Union reviews

607 approved reviews, newest moderated first

Mohammed weelo C.
Jul 10, 2024
Weelo
I see,it is good app.
Response from Great Basin Federal Credit UnionJul 16, 2024
Thank you for taking the time to leave your review.
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customer
Jul 6, 2024
Your customer service is better than my…
Your customer service is better than my banks
Response from Great Basin Federal Credit UnionJul 16, 2024
Thank you so much for leaving your review. I'm happy to hear the service exceeds your expectations. Thank you for your membership and the opportunity to help you!
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Amy
Jul 4, 2024
I got an auto loan and Candy did a…
I got an auto loan and Candy did a great job! She walked me through the whole process with a smile on her face. Thank you again Candy for all your help!
Response from Great Basin Federal Credit UnionJul 16, 2024
Wowza. That's awesome to hear, Amy. Thank you for leaving this review and letting us know how Candy did - she's GREAT. I was sure to share this with the entire team. Thanks for your membership and the opportunity to help you with your auto loan.
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Barbara K.
Jul 1, 2024
I am BARELY a new member and have not…
I am BARELY a new member and have not used any services at this time. Give me another month or so and a chance to experience anything from this Credit Union and then a valid opinion would be realistic.
Response from Great Basin Federal Credit UnionJul 2, 2024
Thanks for taking the time to leave your review, Barbara. I appreciate you giving us the opportunity to be your credit union. I am excited for you to experience more of our services, and especially stoked for you to have some interactions with our team. Don't hesitate to reach out to me at [email protected] if you have any questions or suggestions!
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J. C.
Jun 26, 2024
Not great but not bad.
The only security I've received so far is against my own transactions but when my card got used by someone else fraudulently on a Saturday (when the bank's closed), and my money was drained there was no security verification. However Great Basin did resolve my issue and credit my money back to my account first thing Monday when they reopened. Not being able to call ANYONE on the weekends, not even a 1-800 number is very frustrating. Most other banks can be reached out to even if the branches are closed on the weekends. I'll stay here for a while but I'll find another credit union in time.
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customer
Jun 22, 2024
Staff needs to be consistent
Staff needs to be consistent, better trained and considerate of members time. We will definitely be closing our accounts. To many discrepancies.
Response from Great Basin Federal Credit UnionJun 24, 2024
Thank you for taking the time to leave your feedback. We set a high standard for ourselves, and I'm so sorry to hear this was not met in your in-branch experience. If you'd like to discuss further so you can provide more details on your frustration, please do not hesitate to contact us at 775-333-4228.
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customer
Jun 3, 2024
I hate the online application process
I hate the online application process. Just call me or give me an in person appointment. It takes forever to hear from someone back.
Response from Great Basin Federal Credit UnionJun 4, 2024
We're sorry to hear that you feel this way; we do appreciate your feedback as we are always looking to improve.
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Marcy Perriera P.
May 21, 2024
Quick n easy
Its quick and easy iv never waited more than 5 minutes in line great basin employees are polite and knowledgeable to any questions you might ask and that is what makes it a great experience
Response from Great Basin Federal Credit UnionMay 21, 2024
Well, thank you for taking the time to share your experience, Marcy! I'm happy it's been great for you, and thank you for the opportunity! Thanks!
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