Great Basin Federal Credit Union Reviews | Read Customer Reviews of greatbasin.org

Great Basin Federal Credit UnionReviews of greatbasin.org

4.6607 reviews
Credit & Debt Services
9770 S Virginia Street, Reno, Nevada

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Great Basin Federal Credit Union

About Great Basin Federal Credit Union

There are a couple of things you should really get to know about us here at Great Basin. One, we’re genuinely pretty nice folks. Two, we love our jobs. Three, we really like to help our members throughout their lives. However and whenever we can help, we will. We could go on and on about how it feels to be a part of the Great Basin family, but the best way to find out is to get started. Fill out an online application, call, chat, or come into a branch. We look forward to meeting you. Soon! Membership is open to anyone who lives, works, worships or owns a business in Washoe County. Learn more at greatbasin.org.Great Basin Federal Credit Union has been a member of the community since our charter on January 11, 1951. What began as a 50 member credit union for Reno-Bell Phone Company employees, has grown to a community chartered credit union serving over 21,000 people. Our philosophy of building personable relationships with our members still remains a core value to the board members and staff. Our Mission: We provide an honest, fair, and personal banking experience. Our Vision: To be member loved. Learn more at greatbasin.org.

Great Basin Federal Credit Union (greatbasin.org) has 607 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.

Also known as: greatbasin.org
Website: greatbasin.org
Category: Credit & Debt Services
Location: Reno, Nevada
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 17% of reviews.
Latest: Most recent review: September 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Great Basin Federal Credit Union reviews

607 approved reviews, newest moderated first

customer
Aug 20, 2024
No one answered the call!
No one answered the call!
Response from Great Basin Federal Credit UnionAug 28, 2024
I'm sorry we fell short. Thank you for taking the time to let us know.
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New C.
Aug 19, 2024
Some Frustration
The employees in the branches are friendly, attempt to assist you in resolving your issue, and competent. In my experience, GBFCU falls short in both the web site and the on-line banking app. For initial users they are confusing and not user friendly. Multiple contacts were required to discover how to set up and use anything more than the basic functions. Furthermore, the live chat and phone tech support functions both provided incomplete or erroneous information at times during the numerous contacts. I feel that it is all starting to come together in this digital banking arena but I also look forward to an improvement in the clarity and user friendliness of the banking site and app. If not, while the banking services provided and the great employees of GB are valuable, it may very well cost the bank customers.
Response from Great Basin Federal Credit UnionAug 28, 2024
Thank you for taking the time to share this feedback. I'm sorry the digital banking has been frustrating for you. I have noted your constructive feedback; we are always striving to improve that channel, and this is helpful. I'm very happy you have found the employees to be great - they genuinely care for their members and it's always nice to see that it shows. Thank you for your membership and your engagement with us. We appreciate it.
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Vickie V.
Aug 17, 2024
I closed my accounts and went to…
I closed my accounts and went to another bank.
Response from Great Basin Federal Credit UnionAug 28, 2024
I'm sorry we were not able to keep your membership, Vickie. I hope you were able to find a better fit for you. Should it not work out, I hope we have the chance to earn your membership in the future.
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customer
Aug 12, 2024
Excellent
Excellent, friendly service!
Response from Great Basin Federal Credit UnionAug 12, 2024
Thank you so much for taking the time to share your review! We appreciate your membership and I'm very happy to hear you've had a good experience. Thank you.
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Leah H.
Jul 20, 2024
Amber was very good and handled my…
Amber was very good and handled my problem and transaction with professional and kind demeanor. She even offered water and it hot outside.
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eric R.
Jul 17, 2024
the customer service is outstanding
the customer service is outstanding
Response from Great Basin Federal Credit UnionJul 17, 2024
Thanks for the review, Eric! Our teams really do care about creating outstanding experiences for our members, so I'm very happy to hear this. Thanks for your membership!
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Natalie R.
Jul 16, 2024
I always have such a great experience…
I always have such a great experience at Great Basin. Everyone is so patient and kind. I’ve never looked forward to going to the bank until now!
Response from Great Basin Federal Credit UnionJul 16, 2024
Aw, man! That's awesome to hear, Natalie. Thank you for taking the time to leave this review. I'm so happy to hear you look forward to visiting our amazing teams. Thanks for the opportunity to serve you. :)
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Cliff
Jul 15, 2024
Good service
I Like there delivery service, fast and reliable
Response from Great Basin Federal Credit UnionJul 16, 2024
Thanks for the positive review! We appreciate it.
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