Great Basin Federal Credit Union Reviews | Read Customer Reviews of greatbasin.org

Great Basin Federal Credit UnionReviews of greatbasin.org

4.6607 reviews
Credit & Debt Services
9770 S Virginia Street, Reno, Nevada

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Great Basin Federal Credit Union

About Great Basin Federal Credit Union

There are a couple of things you should really get to know about us here at Great Basin. One, we’re genuinely pretty nice folks. Two, we love our jobs. Three, we really like to help our members throughout their lives. However and whenever we can help, we will. We could go on and on about how it feels to be a part of the Great Basin family, but the best way to find out is to get started. Fill out an online application, call, chat, or come into a branch. We look forward to meeting you. Soon! Membership is open to anyone who lives, works, worships or owns a business in Washoe County. Learn more at greatbasin.org.Great Basin Federal Credit Union has been a member of the community since our charter on January 11, 1951. What began as a 50 member credit union for Reno-Bell Phone Company employees, has grown to a community chartered credit union serving over 21,000 people. Our philosophy of building personable relationships with our members still remains a core value to the board members and staff. Our Mission: We provide an honest, fair, and personal banking experience. Our Vision: To be member loved. Learn more at greatbasin.org.

Great Basin Federal Credit Union (greatbasin.org) has 607 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.

Also known as: greatbasin.org
Website: greatbasin.org
Category: Credit & Debt Services
Location: Reno, Nevada
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 17% of reviews.
Latest: Most recent review: September 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Great Basin Federal Credit Union reviews

607 approved reviews, newest moderated first

Martin
Mar 3, 2021
Happy with Great Basin
Happy with Great Basin. Missy and staff very professional and always helpful. Don't change anything! :)
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janet l J.
Mar 3, 2021
People at Great Basin are always friendly!
People at Great Basin are always friendly!
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Paula
Mar 3, 2021
I have banked with GBFCU for over 30…
I have banked with GBFCU for over 30 years and have never had a bad experience. Employees treat you like family. Thanks for great experiences.
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JW
Mar 3, 2021
Great Basin provides an excellent…
Great Basin provides an excellent customer experience at the branch and has a nice online platform for convenience.
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Calvin B.
Mar 3, 2021
I was once very impressed
I was once very impressed, but that luster is beginning to tarnish, they have eliminated convenience only to opt for a platform which does not work all the time. When you question they act as though your the problem, the kids at the tellers act like your incapable of handling technology through a phone and the managers all scratch their chins. Most of them don't realize it was the ones they are talking to who concieved of these ideas of technology. Not quite so sure I'll continue with their services in the coming years. Right now even with their issues they are better than most.
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CustomerDaryl M.
Mar 3, 2021
You Guy have always been the Best !
You Guy have always been the Best !
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Linda
Mar 3, 2021
Always fast
Always fast, pleasant service. love the new ATM’s.
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Charlene
Mar 3, 2021
I have been with Great Basin for around…
I have been with Great Basin for around 30 years and have always considered them to be one of the best credit unions in our area. We are lucky to have them. Their employees show first class customer service and are always friendly and willing to help their customers. I have gone to Great Basin and asked them to do certain things for me and they have never told me "no" or said they couldn't do it. They never make you jump through unnecessary hoops and are professional when dealing with "out of the box" requests. The manager and the staff at my local Great Basin in Sparks are first rate.
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