Art F.
The products have a nice design and the…
The products have a nice design and the quality is more than good, but the QC is bad and the service is even worse. He almost never responds, and if he does, it is useless and only after he insists. In any case, it's a disposable male.
Response from gravastar.comAug 4, 2025
Hi Art, Thank you for your feedback. We're truly sorry to hear about your experience — this is certainly not the level of service we aim to provide. We’re glad you liked the design and quality of our products, but we take your comments about QC and customer service seriously. Actually, our team is actively online, and you can get a response in 24 hours on working days. For the emails that came through on the weekend, we will respond to all on the following Monday. If you didn't get a response, please check the spam folder. Please reach out to us at [email protected] with your order details so we can assist you further and make things right. Your experience matters to us, and we want to ensure it's resolved properly. – GravaStar Service Team



