gravastar.comReviews of gravastar.com

Response from gravastar.comDec 16, 2025

Hello, We’re very sorry to hear about your experience and truly apologize for the inconvenience caused. If an item is missing from your order, this is definitely not the experience we want our customers to have. Our support team should be able to assist you with checking the shipment details and arranging a resolution as soon as possible. Please reach out to us again at [[email protected]] with your order number, or reply to our previous email so we can prioritize your case and make this right. Thank you for your patience, and we appreciate you bringing this to our attention. Best regards, GravaStar Support Team

Response from gravastar.comDec 17, 2025

Thank you for taking the time to share your feedback with us — we truly appreciate it. Regarding the delivery speed, we sincerely apologize for the delay. Recently, the overall market has been extremely busy, and order volumes have been much higher than usual. Our warehouse team has been working overtime every day to process shipments as quickly as possible, but due to the heavy workload on the logistics carriers, handling and transit times have unfortunately been slower than normal. We’re very sorry for any inconvenience this has caused. We also appreciate your honest feedback about the setup instructions. Your experience helps us improve, and we understand that clear, complete guidance is especially important — even for customers who are new to our products. We are actively working on improving our manuals and support resources so that all essential information is easy to access without needing to search online. If you need any assistance with setup or usage in the meantime, please don’t hesitate to reach out to our support team[[email protected]]. We’re always happy to help and hope you’ll enjoy your keyboard and mouse as you continue using them. Thank you again for your patience and understanding.