Maziii
Slow Shipping and No Response from Support
I’m honestly really disappointed with the shipping experience so far. I ordered the keyboard and mouse bundle on February 2nd, and as of February 20th, there’s still no real progress. I understand that shipping to the EU can take up to 20 days — which already feels quite long — but I was willing to be patient. The bundle costs around €200, so it’s not a small purchase. What worries me most is the lack of transparency and communication. When I first contacted Gravastar customer service because the flight hadn’t even departed yet, they told me to wait 20 days. That was fine. However, I reached out again three days ago because I was concerned about the delay and the amount of money involved — and I haven’t received any response. What makes it feel even stranger is that after contacting them, the tracking status changed to “flight delayed.” The timing just feels off, and it’s honestly making me anxious about whether I’ll actually receive my order. I was genuinely excited to try the products, and I really hope they still arrive. But so far, the shipping process and customer support have left me feeling uneasy and disappointed. I’ll update this review if the situation improves.
Response from gravastar.comFeb 24, 2026
Hi Maziii — thank you for your patience, and I’m sorry this delivery has caused you stress. We understand that a €200 order is a meaningful purchase, and you deserve clear, timely updates. International shipping can occasionally be impacted by airline/cargo delays, but the lack of response from support is not acceptable. We’d like to investigate your tracking and provide a proper status update right away. Please contact **[email protected]** with your order number (and a screenshot/link of the tracking page if possible). If you’d rather not share details publicly, you can use the “Request information” field here on Trustpilot. We appreciate your excitement for the products, and we’ll do our best to get this resolved and restore your confidence.