Gratsi WineReviews of gratsi.com

Roel at the Customer Service was so prompt in responding to me most appropriately. So helpful to solve the issues. Thank you.

Wine was to be delivered last Thursday. I was in the backyard when delivery person was at my front door. By the time I make it to front of the house the UPS truck was pulling away. Customer service informed me UPS would hold wine for five then send it back and I would receive my refund. Today I receive an email from UPS wine would be delivered today after five days of waiting for my refund. I emailed Customer service I am on vacation and do not want the wine. Customer Service writes back I will have to wait five more days for my refund. Communication very poor when there is an issue.

To me the true test of customer service is not when things go well, but rather how a company reacts when there is an issue. I had an experience with Gratsi, where something didn’t go as expected. They immediately responded in a positive manner and to my complete satisfaction. That is truly good service, which is a rare breed these days!

Wonderful customer service! Eunice was so kind and quick to take care of my needs.

My email was responded to within hours. I was assured that my concern will be taken care of.

Great wine and great customer care! ⭐️ ⭐️⭐️⭐️⭐️’

I obviously ordered too much wine. I think it should be have been questioned. I’m 89 years old . We do have a lot of company but this is ridiculous. It would be nice if I could speak to a person. I have paused my subscription and will eventually cancel it.

I received my wine today and the box was destroyed along with the wine leaked completely out. I sent support a picture and the condition of my order. They responded immediately and are sending me a new order.😁 thank you so much. We love the red wine.❤️