Grapes Wine providing online wine sales, personal expert phone support, great wines from around the world, Bordeaux Burgundy Napa Champagne. Wine delivery discount.
Grapeswine.com (grapeswine.com) has 36 customer reviews on Five Star Index, with an average rating of 1.2 out of 5.
Website
grapeswine.com
Category
Beer & Wine
Location
Norwalk, Connecticut
Listed on Five Star Index
2026
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Latest
Most recent review: May 2023.
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Run for the hills !!! False promises and scams whatever you do don’t buy from them you will regret it . I was falsely promised my wine was sent out over three times . Never received it . I was lied to time and time again. . Very clever in the way they drag you out and scam you don’t fall for it . They give you their cellphone number to lull you into a false sense of security . Very disappointing ! I am trying to save others from this nightmare !! Read the other posts on here .
CJ
CJ
Grapeswine Scammed Me for $2343.46
ALERT !! Alert !! GrapesWine is scamming me for $2343.46 !
If I had only known they have 143 negative seathing complaints with the BBB of Norwalk and 96 negative reviews out of 114 on Google I would of ran !. Words such as “ Crooks “ Scam Artists “ “ God Awful “ etc. are frequently used in the reviews . Well I guess they got a big fish this time , Me ! Not for long , this is just the start of reviews and AMEX Fraud Dept
The story : It’s a good one , pour a glass of vino and dig it .
1st week of May I enjoyed a bottle of nice wine , got on the internet next morning to buy a case . They , Grapeswine , took my money and then called me a day or two later , The Used Car Salesman of the wine industry , Tim Crakes , called me to say they didn’t really have that vintage in stock but can substitute with another year . I said ok . I did receive that shipment , it wasn’t good
Tim then did his non stop pulpit sermon about how he was the Know all of Wine and proceeded to talk me into spending another $700. With that phone call ! A couple of days later another $788. ! Man he’s a smooth talker . All told I spent $3,813.16 with Grapeswine . THEN everything unraveled . No , zero , nada , tracking numbers . I did get MANY excuses from Sir Wine Guru Tim Crakes . The Highlights :
“Having problems with my shipping dept , wine isn’t in stock , Oh I’ll have tracking numbers later today , Sorry I didn’t return your call , because 1.) It was my Birthday 2.) Wife doesn’t like me calling after 5pm. 3.) Was in a meeting 4.) I know its been 2 weeks since I said I shipped and didn’t send tracking numbers but I didn’t like your last text so I ignored you because I am KING ! , King is my word , not his for the record .
So to date I have received $1469.70 of my wine . I’m owed $2343.46 . AMEX will get it I’m sure . I was diverted to customer service , Dave . Dave pleaded for ANOTHER chance , would have tracking numbers next day , that was a week ago . Dave has gone missing , crickets , nada .
Folks – DO NOT BUY EVEN A WINE CORKSCREW from this rag tag miserable company . Never in my 64 years on this planet have I been tossed around and lied to by a company such as this “ Grapeswine” . The DMV and the dentist are a dream compared to these clowns . Let me say again . DON’T BUY ! Even if they offer the wine for nothing ! Hey if anyone wants Tim Crakes cell phone number reach out to me . Happy to oblige .
Now to post on Better Business Bureau of Norwalks site , Wine Enthusiast , YELP , Trust Pilot , Wine Beserkers , Reviewopedia , I might even take out an ad in Wine Spectator !
What a nightmare
SR
Susan R.
TOTAL SCAM
TOTAL SCAM. Their website shows available wines, which they do not own. Have been waiting for wines for 9 weeks. Working with Amex to reverse charge.
PH
Phil
DO NOT PURCHASE FROM THIS COMPANY
DO NOT PURCHASE FROM THIS COMPANY! I ordered four bottles of wine from Institution Wine and was billed $171.92 on September 7, 2019 . The wine did not arrive by September 26th so I contacted the company to inquire about the delay. I was told that the wine was out of stock and would be delivered in 2 or 3 weeks. Still the wine did not arrive. i again contacted the company on October 7th, November 5th and each time I was assured that the wine would be shipped in the coming weeks. The wine was never shipped. On January 13th, 15th and 30th, I again contacted the company offering that they could substitute several different wines of similar value that appeared to be in stock on their website. There was no response from customer service. I have repeatedly emailed and left telephone messages which the company has not returned. DO NOT GET SCAMMED - DO NOT PURCHASE FROM THIS COMPANY!