Grapeswine.comReviews of grapeswine.com

Don't buy here. I placed an on-line order on 1/19/21, never received the product, cancelled the order, called customer service, emailed, never got a credit. I have now reported this outfit.

SCAM!!! DO NOT BUY FROM THIS COMPANY!! I placed an order on January 18, 2021. I was promiswed my wines in 10 business days. After waiting for almost 2 weeks, I called and was told that the wines were out of stock (even though thtas not what was showing in the website). I was promised a credit to my credit card. After many days I called again and was told I would be getting a check in the mail Two weeks later and NOTHING. Now they dont even answer the phone nor my emails. I filed a complaint with the BBB and also called my credit card to see if they can give me a credit. Guy I spoke to said his name was Dave. TOTAL FRAUDULENT COMPANY

Terrible service. Ordered a case 11/22/20, and after 3 weeks with no update made several contacts with assurance it would be delivered “next week”. Holidays came and went. Finally cancelled payment with my credit card 1/10/21. Case arrived 1/15/21. They recharged credit card for entire price...not even a discount for waiting almost 2 months. Go somewhere else.

STAY AWAY!!!! DO NOT ORDER. YOU WILL NEVER GET YOUR WINE. YOU WILL NEVER BE ABLE TO GET IN CONTACT WITH SOMEONE! I JUST CALLED AMEX TO GET MY MONEY BACK AND DISPUTE THE CHARGE. We ordered on 1/4/21. Shortly after we order we had a fraudulent charge on our card. Someone tried to charge over $700 at a grocery store. It never went through. RUN AWAY - IT IS A SCAM.

The big question is WHY are they doing this. These guys - Phillip Baird & Dave Sitar - go to great lengths to convince you everything is ok. I have now read all these reviews and I’m stunned to see how long this game has been going on. Why don’t they just tell us the truth? Because, like everyone here, I experienced a wine I liked and wanted to purchase a case. I found them on the internet. I SHOULD HAVE CHECKED REVIEWS FIRST. But clearly we were all duped by the gracious style they have. I was talked into dividing my case with another more expensive wine by Phillip and I ordered in early October. My Cc was charged a week or so later. No wine came. I called back - over and over again. LEFT NUMEROUS MESSAGES. Then suddenly it is now November. I was now promised the wine by Thanksgiving. No wine. Then finally I reach Phillip. Phillip blamed Dave. Dave blamed Shipping. He kept asking me for an order # which I was never given. Finally in early December I was emailed an order number. Then Dave said the shipment was going out that day. Nope. Two weeks later, Dave blames shipping again. Bottom line my wine WAS ultimately shipped three weeks later - I received it - instead of 8 of my preferred wine plus 4 of the “pushed” wine I got 6 & 6. (At least they arrived well-packed). This was an 11 week-stressed filled experience. Then I happened to look the wine up again because the “so-called special one” was not special at all ... I found prices $8 per bottle lower than what they charged me. And the wine I wanted initially is now listed less than what they charged me - being offered by THEM! This is so absurd. I could have been a customer for life - like everyone else here. Folks... it’s just not worth it. We all have enough stress .... totally bizarre outfit. Yet they are still operating. Beats me.

I ordered wine and a month later I still Never received it. A representative called me and said it would be shipped the following week but still never came . They charged my account and never shipped the wine.

Awful experience. I waited 4 weeks for my case of wine to ship, decided I should call and see what is happening. Story is the same as everyone else, no responses, I got scammed out of $200+

I ordered a case of wine, when I reached out initially I got no response. I did receive a call back and was refunded the shipping charge that was supposed to be free. Dave told me he would have the wine shipped within a week, and true to his word, I received my wine yesterday!! All is good for me!!