Grapeswine.comReviews of grapeswine.com

Would give ZERO stars if possible. I wish I would have done a quick search before ordering from them. Stay far away from Wine Parity and Grapeswine, flat out a scam.

I placed an order on November 18, 2022 for a case of wine. After a month it was not received, saying that the wine was back ordered. I, like many others, can never speak with a real person on the phone. It's a bunch of emails back and forth, from someone named Volter Tsap and another person named John Caplan that the wines will be shipped "next week".

I've ordered $977 worth of wine online from Wine Parity in September, 2022. This is another business name for Grapes Wine, Grapes, with same address. After few weeks of not receiving the order, I called and left a voicemail and an email. I have never been able to talk with someone on the phone. They emailed back and said it’s on backorder and promised to ship it end of the week. I waited couple more weeks but nothing happened so I called and emailed again and told them I want to cancel the order and asked for a refund. After several attempts and writing a review on BBB, the director at Wine Parity, Rob Russo, responded by saying that particular wine is unavailable so he will refund my money. That was November, 2022. It's January 22, 2023 now and I still have not received a refund. Be careful with Wine Parity/Grapes Wine/Grapes!

I placed orders on 10-21-2022 for $275.88 and 11-09-2022 for $395.88. As of today (1-11-2023) neither has delivered and my account on their website shows "processing". I have reached out to their customer service at least 3 times and was assured the wine would ship soon. I too was under the impression the wine would deliver before Christmas. I purchase wine on line frequently but would never order from this company again. Many other reputable firms to choose from.

Spent roughly $245 on 3 bottles of wine. I emailed stating that if the wine wouldn’t arrive by Christmas Eve that I needed to cancel the order, they assured me that it would arrive no later than 12/24. Received an email from UPS 2 days later that it would arrive 12/28, 4 days later than they said and after I needed it for my Christmas Eve family celebration. I emailed again and heard NOTHING. Then I get an email from UPS that the items were damaged in transit and discarded. I again emailed them with documentation of my previous several attempts to reach them via email AND 3 unanswered phone calls to customer service. I demanded a full refund and finally received a response from 3 different individuals. DO NOT ORDER FROM THIS COMPANY!!!! horrible customer service.

Do not order from this company they sent me half bottles when the impression and what I paid for full bottles. Total rip off and won’t answer emails. They are a scam wine company!

TOTAL CROOKS STAY AWAY! Took my cc info and just started charging it randomly. Stay away!

I wish I had read other reviews first. One month since purchase/charge and no shipment progress.The competitive prices were tempting, but the lack of action and poor communication is inexcusable. I have tried to reach out multiple times for updates and received nothing of substance. Left emails, voicemails and chat messages seeking shipment status. An acknowledgement of a chat message but nothing else. Eventually had to challenge the credit card expense.