Granero MovingReviews of graneromoving.com

I will start by saying the movers that packed us for our international move were great. The ports have been backed up so it is understandable that we have not seen our belongings in 9 months. I don't believe Granero could have done any better with this as they are at the mercy of the ports. We will be thankful our stuff even made it out of Los Angeles ports given how bad they are. There were some discrepancies on the billing vs. contract for the port of destination. I am giving 4 stars because the customer service was terrible as far as getting the account reviewed and charges outside the contract removed. They eventually took care of us so we are happy the contract will be followed. The one thing I would suggest is to have someone answer the phone when a customer calls. I called multiple times and no one answers. This is very frustrating considering I am calling when I have time to have a conversation. This frustrates the customer who cannot always answer when you call back. There also seemed to be an element of it's not in my job description so it's not my problem attitude with certain employees. I would like to end with saying even though the process was stressful Granero got our stuff to the destination port. We will be happy to see our belongings again.

I would like to thank the entire team that assisted me. Mainly Robson, Viviane from Brazil, Regina from Miami, Emelly Martins and all the attentive, professional and efficient team that collaborated for my move from Germany to Brazil. Best Regards, Edimara Andrade Monteiro.

In my opinion, the entire change process was exceptional, from the initial contact by the commercial manager of GINTER (Mrs. Lais Castro), through packaging, shipment, transport, customs clearance, delivery, unpacking, assembly, insurance, etc. My family and I are very grateful for all the support and information provided, and we congratulate all the teams involved for their professionalism.

O servico foi extremamente profissional. O atendimento, a pontualidade e a atencao comigo e com a minha mudanca foram muito satisfatorias. Obrigado!

Worse moving company experience ever! If I could rate them a zero, I would. The sales person who booked me was great but our move coordinator Mauricio and his supervisor Christian were terrible. For our long distance move, the movers came late, they did not have enough supplies to pack us, one walked off the job, truck was being serviced on the day of our move and they send a rental truck with no lift gate, they did not complete the truck packing until 10:30 pm at night which was 8.5 hrs after what was promised, and we had to leave things behind because it was too small. Mauricio and Christian offered no solutions and clearly did not care. I have never been so angry with a service in my life. And then to add to it they said my shipment was 2000#s over what was quoted. I would NEVER recommend this company. I have complaints in with Atlas which I hope will provide restitution. RUN fast from this company.

Incredible support since the beginning. I recommend that company. Thanks, Lais & staff.

Foi tudo excelente. Destaque especial para o tempo de entrega, o profissionalismo dos funcionários da transportadora no Brasil e a qualidade do serviço e atendimento da Lais Castro (assessorando durante todo o procedimento com proatividade, respostas rápidas e eficientes, e sanando todas as dúvidas). Recomendo muito o serviço.

Excelente empresa, atendimento irrepreensível desde o início nos Estados Unidos até o trajeto final no Rio de Janeiro. Funcionários solícitos e competentes. Fiquei muito satisfeito.