Grandin RoadReviews of grandinroad.com

why dont you hire more staff and train them so they just dont answer with 'our system is being upgraded'? ITS INSANE TO BE PUT ON HOLD FOR ALMOST AN HOUR

They deserve less than 1 star. Don't even waste your money or time because it will end in frustration. They never answer their phone. They charge your card long before the order ships, shipping takes 6 weeks, and then they change the delivery date by 6 more weeks. Awful company.

Watch the markdowns or what I like to say, MARKUPS! Anything that this company advertises as a markdown is usually 99.9% marked up higher than the original price. They must think everyone is in a fog! Stop with the silliness and if you’re going to mark it down then DO IT!

Ad clears states “free shipping on everything. There is an asterisk but you shouldn’t need one if you didn’t bait and switch. Super disappointing on a trusted store. This is something in would expect from an instagram ad !!

This company uses GSL Shipping, which has hundreds of online reviews stating that packages are never delivered. Worse than never delivering, GSL posts completely phony delivery results, as in "road closed" as an excuse for delivery failures. Grandin Road will make you wait two weeks for a refund while the package is shipped back to them, while discourteously ignoring the fact that your time (in taking off time from work to receive packages) has been affected. The items in the catalog are a mirage - they are lovely, but not only will you never receive them, you will end up fighting for a refund from Grandin Road. Buyer beware.

This is honest and constructive… I would not ever buy Grandin Road counter stools again. The seating is bonded leather…thin sheets of leather bonded to vinyl. It peals away after only a short time. The bottom also gives out, so we had to take the bottom covering off and put in a piece of 3/4” plywood to keep the seat from sagging. Not an easy task. We are seniors, we are not obese…. These stools are just not the quality you expect. I am buying Amisco this time.

I received an order of Frankie table & 4 folding chairs. After setting up table, we noticed a small dent. I sent an email to customer service over a week ago, and have not received the courtesy of a response. After taking the shipping box apart, we noticed a note on the inside of the inner box telling me to save box along with instructions to repackage it for return. To me repackaging is virtually impossible. That’s why I sent an email. The point is that Grandin Road has not responded for me to figure out what to do.

I purchased an item online. I had changed my address prior to the purchase. They sent it to an address I had not lived at for 6 years, which is in a different state than where I reside. The offered absolutely no help despite their error. They told me to return the item, which is impossible given its location. They said they would give me a store credit once they received the returned item. I have no way of contacting the person living at my old address and now am out money for nothing. Terrible customer service.