GracoReviews of gracobaby.com

When a product has a expiration date you should not be sending a carseat that's already 3 years old. I would have bought used for a lot cheaper if I wanted that. I've tried to contact them 3 times about this and left a review that never posted.

Purchased a brand new stroller , paid over 600$ to hope it would last for more than one kid. Nope thing broke after 2 years .. rarely used it. It not longer folds up which makes it useless and unable to bring it places with me as it clearly doesn’t fit in my car. Graco offered me 20$ rebate. Such a slap in the face .

Customer service is terrible. I love Graco products, however, I will no longer be purchasing any more items they produce. I never received my stroller nor did I receive a refund. When you call customer service their attitudes are distasteful and you can tell they do not admire their line of work. Nothing is being done to resolve this issue. No managers to escalate to or anything. Overall if you order a graco item try ordering from Target or Amazon. They do price match and their customer is outstanding.

I got defected stroller from Walmart. I called graco and resolved the issue. Arranged pick up of my product and shipped new same product at 0 cost. Great customer service. Thanks.

Ordered portable bouncer replacement for my pack n play through customer service and received a seat wire that was too large and not the right part for this model. I placed another order for the seat wire for my model # and still was incorrect wire. I contacted customer service twice and have had no response . I want the correct wire or a refund for both orders. My reference # is 29087670.

I bought graco car seat. We could not get the lower strap to tighten down to the vehicle seat. After looking deeper into reviews there were many that had the same problem.

Bought a Graco product that needed a specific accessory to be used. Later realized that this accessory could not be purchased in Canada so I wanted to return the product which I had purchased on Amazon.ca. However I had thrown the box away and Amazon’s return window had closed. Contacted Graco. Customer service was very helpful and efficient and they provided me with a return label to return the product directly to Graco for a full refund. Very surprised and pleased with the customer service experience.

We love our Graco seats. We have bought plenty and they are always easy to move and install. My kids are comfy and safe.