GracoReviews of gracobaby.com

They bait and switched me with a 20% discount and then only gave me 15%. Then it took them 4 days to notify me that my order that should have arrived in 5 days would take 15. This is for a safety item for a baby. There is no excuse for their lack of urgency with delivering their product.

Order was for a weighted large highland cow stuffed animal. I got a small highland cow dog toy. Completely a scam! 10 times smaller than shown. Looks nothing like the ad. Honestly, I am so sick of these scams.

If I could give less stars, I would. I have a 2year old carseat with no issues other than the Styrofoam headrest broke off when I went to clean it. I contacted customer service and they gave me a lousy $20 off $100 or less or $40 off $100 or more. What a slap in the face after spending over $200 on a carseat and having to do more work for a replacement to make sure my baby has a safe carseat. I will not be buying graco products anymore. I have heard safety 1st replaces better and will be buying those or other brands. Very disappointed and unsatisfied with graco BABY products and having to use unsafe products because it is out of warranty and they refuse to help and I do not have funds for a new carseat. 10/10 DO NOT RECOMMEND Graco.

I had an issue with the mattress of two pack and plays. Both bunched up and the mattress would not lay flat. Even though the warranty had expired, they would not stand by their product or even offer free shipping on replacement mattresses. I always thought Graco was a great, reputable and safe company for our most precious little ones. After getting nowhere with customer service reps and reading MANY poor reviews, I realize that they must just be all about the $$ and don’t care about anything else! Time to expose this company for what they really are…greedy!!!

We bought a graco cordless connect and used for a few hours before the sprayer stopped working. Brought it back to Lowe’s and was told to call the company to get the issue fixed. Customer service was rude and terrible. Will not be purchasing from this company ever again.

I’m extremely disappointed in Graco’s customer service. I reached out to order a replacement seat cover for one of their convertible booster car seats—something you’d expect to be a simple fix for such a widely used product. Instead, I was told that the part “no longer exists” and that I might be able to find a compatible one—but those are completely out of stock until at least October. The representative offered no real help or alternative, even after I explained that this is the car seat I use every single day for my child’s safety. So now I’m left without a usable seat, and their response was essentially: “Sorry, not our problem.” For a brand that’s supposed to prioritize child safety and reliability, this was a shocking and frustrating experience. I expected better from Graco.

Purchased a car seat with a six year warranty, but the car seat manufacturer date was already 3 years old! So I paid full price for a car seat with half of a warranty! This is FRAUD! I called and was told I could have bought one from a store or warehouse with the current year. So basically the website sells old items. Customer service was no help!

I had placed an order for Graco Nest Travel System on 5th April - 3 weeks ahead of my due date. The order is stuck in Arizona from 11th April and today is 21st April. I can't wait any longer. Because it's mandatory to buy the infant car seat else the hospital won't discharge your new born. I can deliver any time and had to travel 2.5 hours to the Target store where it's available for immediate purchase. I called Fedex for an update and refund. They said, it's Gracos responsibility and the shipment has been lost. When I called Graco customer support, they said the Fedex has lost the shipment, it's Fedex responsibility to refund. We are not getting refund from anywhere. DONT MAKE A PURCHASE FROM GRACO's ONLINE WEBSITE. THEY ARE IRRESPONSIBLE SELLER. BIG RED FLAG CUSTOMER SUPPORT IN THIS MATTER IS VERY VERY RUDE WHILE RESPONDING. NO MANNERS THE ORDER WAS PLACED IN MY HUSBAND'S NAME WASTED 2-3 HOURS IN CALLING FEDEX AND GRACO CUSTOMER SUPPORT STILL NO REFUND PLS PLS PLS DO NOT MAKE THIS MISTAKE AND SPREAD A WORD. THIS IS 100% TRUE. ALSO CHECK OTHER PEOPLES REVIEW. I WISH I HAD CHECKED THEM BEFORE PLACING AN ORDER. GRACO IS FOOLING CUSTOMERS