GracoReviews of gracobaby.com

I worked with Keely and she was a condescending nightmare. I used to work as head of customer service and marketing and saw many girls come through our door who were just like her on a high horse and refuse to do the right thing. We were sold a defective swing. They would only replace the motor. Well guess what? After Keely promised a new motor only would “100%” fix our problem, the new one was defective too. Or the whole swing. Who knows. Anyways after I told her about this she had a bad attitude and refused to replace it unless I broke down the swing (I am almost 7 months pregnant) purchased a box for the swing and returned it then they would finally replace it. Why is my time and money being wasted for their mistakes? A simple I’m sorry and correct course of action is the way to go. You don’t argue with a customer. Changing all my graco registry items to Chico!

I purchased a new stroller that was defective and made unsafely due to a manufacturing error. I no longer had the box and had to pay $33 for fedex to custom make a box to fit it so that I could return it for a new one. Graco would not reimburse me this cost, even with the receipt. A customer should not have to pay out of their own pocket just to get the thing they already paid for — it is not my fault that the stroller I bought was unsafe! Graco should be ashamed of their customer service policies!

Update: July 2024 - Subsequently had 2 additional calls that resolved the issue. I wish the 3rd person I had spoken with had been the first. I had such good subsequent experiences and full resolution of my issue that I am switching from 1 star to 4. I don't have any issue with the products but I had a terrible customer service experience on the phone just now while trying to get a shipment address changed. Was clear the lady wasn't interested in helping me and I had to ask a lot of questions just to know what I could do to get the address changed. Her attitude and lack of helpfulness was apalling.

Please don’t purchase as to where I never received my car seat for my son that is transitioning to a toddler car seat that I never received dad went to buy one that same day they said it was delivered because it never came and we was really i need of one I called to notify them that i never received my product and told them dad brought one so can I get a refund they refused with out dads proof of purchase and said they would just redelivered the item they did and delivered the 2nd car seat to my old address they are bad for business and WILL REFUSE TO REFUND YOU YOUR MONEY. In which I call it FRAUD!!!! BE AWARE

Horrible car seats. The headrest rattle so bad that a child with autism or other issues would go absolutely nuts having to listen to the noise. The noise drove me nuts just driving without my granddaughter in it. When I confronted Graco about the issue, they gave no solutions. They just indicated that "headrest rattle", that is the way they are. WELL, my past car seat & the new car seat don't - SO now what, Graco? How is it even logically or ethical for a baby seat to rattle so bad that it could cause a child issues? NOT OKAY. Horrible customer service response. Graco needs to fix the issue or remove the car seats from the sales market PERIOD. I even have a video of my granddaughter dealing with the noise. It was HORRIBLE

I accidentally ordered the wrong stroller so I simply wanted to return it and purchase another. First of all, they wouldn't just exchange it, they made me do a full return. Second of all, they never gave me the money for the full return and are adamant that they have. I am extremely careful with my money and keep track of everything and they even gave me a date of when the money went in, and there is nothing there! Now they just ignore me when I try to get in contact with them. I'm never buying their products again and have got everyone I know to boycott them. If you are smart you'll do the same

I purchased a pack n play. I had no idea they came in different sizes. I purchased from Bed Bath & Beyond before they went out of business, therefore I am unable to get my online receipt. I had my first grandchild and I can't use it. I tried to purchase a foam mattress to fit inside it. That is when I found out that mine was as uncommon small size. It's brand new and Graco will not help me without a receipt. I only have the $183 purchase on my credit card bill. I will never purchase anything Graco again. They would not help me at all. I can't produce a receipt from a company that went out of business. The pack and play is useless.

If I could give negative 5 stars a would. Their customer service is absolutely horrible. They downright lie and tell you an issue is fixed come to find out it is not. I sent a high chair to the wrong address. I called IMMEDIATELY. Nothing they could do. It’s “locked can’t cancel the order can’t change the address.” They told me I had to wait til it ships and then they’ll re route it with fed ex. Nothing was happening so I kept calling. spoke to 15 different people finally one woman told me they spoke to fed ex and had it re routed successfully to my address. Turns out that was a lie. I spoke to fed ex and it was never done. The item is still heading to North Carolina. 9 hours from where I live. I will never purchase anything from that website ever again.