GPD StoreReviews of gpdstore.net

Response from GPD StoreSep 24, 2025

We sincerely apologize for the inconvenience you experienced with your recent purchase of the GPD Win Mini 2025. We understand how frustrating it is when a new device doesn't work as expected, especially with a critical feature like Wi-Fi and Bluetooth. We have reviewed your order and are glad to see that an RMA was arranged and a replacement device has already been delivered. We hope this new console is working perfectly and that you are enjoying it. If you have any further issues or concerns, please do not hesitate to contact our support team directly. We are always here to assist you and ensure you have a great experience with our products. Thank you for your patience and for giving us the opportunity to make this right.

Response from GPD StoreAug 7, 2025

We're sorry to hear about your experience and understand your frustration regarding the delay. Please note that we made several attempts to contact you via email with important updates about your shipment. DHL has placed the parcel on hold pending customs-related charges that need to be paid before delivery can proceed. Unfortunately, we did not receive a response to our messages. To avoid further delay or return of the parcel, we strongly recommend contacting your local DHL office and referencing your waybill number. In the event the parcel is returned to us, we will be able to offer a refund in accordance with our website’s terms and conditions. If you need any assistance, our support team is still here and ready to help — just reach out directly to us at [email protected] for assistance.

Response from GPD StoreJul 15, 2025

We're very sorry to hear about your experience and we truly understand how frustrating this must be. We can confirm that the product you ordered was the GPD G1 eGPU. We appreciate you contacting our support team to troubleshoot the connection issue with your ROG Ally, and we hope the information provided was helpful in trying to resolve the matter. However, we also respect your decision to proceed with a return. Please note that your RMA has already been approved, and you may follow the return instructions provided to complete the process. If you need any further assistance, please don’t hesitate to reach out.

Response from GPD StoreJun 18, 2025

We're sorry to hear about your experience. Unfortunately, we were unable to locate any recent order from you in our system. We also reached out for additional details but did not receive a response. To help resolve this, please contact our support team at [email protected] with your order information. We’re committed to assisting you and ensuring this is sorted out promptly.

Response from GPD StoreMay 9, 2025

We're very sorry for the initial delay due to an processing error in your order for the customs invoice, which we worked to resolve promptly by providing you with an updated invoice. We're glad to see that your parcel was successfully delivered on 5/5/25. We completely understand how frustrating delays can be and, as an apology for the inconvenience, our support team sent you an email with a compensation offer. As we haven’t received a response yet, please don’t hesitate to reach out to us at support if you’d like to discuss this further or need any additional help. We truly appreciate your patience and hope the device meets your expectations. If so, we’d be grateful if you’d consider updating your review.

Response from GPD StoreApr 23, 2025

We're truly sorry to hear about the issues you've experienced with your order and the understandable frustration it has caused, especially with the timing being so important. Please accept our sincerest apologies for the inconvenience and the communication gaps along the way. As shared in our previous email communication, we have already provided all relevant updates and actions taken in response to your support request. We sincerely apologize that you did not receive the tracking information after your order was processed. We've identified and resolved the issue that led to this. Please note that we have fail-safe systems in place where even if our system does not send an email with your tracking number, FedEx's system will send an email once the label is created. We would also recommend checking your spam or junk folder in case the email from FedEx was filtered there, as unfortunately we have no control over their email delivery system. Our team responded to your support inquiry on April 6th, confirming that the matter had been escalated to our logistics team and we would follow up by Monday, April 7th. Please be aware that sending multiple emails in quick succession can unintentionally delay responses, as newer emails can be pushed further down in the queue due to the structure of our ticketing system. That said, we had already initiated an investigation with FedEx from your initial contact and were awaiting their updates. As you later noted in your follow-up on April 10th, the shipment resumed progress after being released from customs, and FedEx confirmed the parcel was available for pickup following your hold request. To clarify, once a hold request is initiated directly with the carrier by the customer, any resulting delays or delivery issues fall outside of our control. We completely understand how this affected your experience, especially with the signature requirement and scheduling at your delivery address. Regarding your request for complimentary accessories (such as the KVM module and stylus) at support, we regret that this could not be approved. However, as a goodwill gesture for the inconvenience, we offered a 5% discount on your next order, which you declined. While we are unable to provide complimentary items, we remain happy to assist you in filing a delayed delivery claim. In this case, however, FedEx confirmed that the delay was due to a customer-initiated hold, which makes it ineligible for a claim. Once again, we sincerely apologize for the trouble and appreciate your patience. Your feedback has been forwarded internally to help improve our processes going forward. If there’s anything else we can do to assist, please don’t hesitate to let us know.

Response from GPD StoreMar 27, 2025

We sincerely apologize for any confusion regarding your order. As per the tracking details, we can confirm that your order was marked as delivered on March 21st via FedEx. Additionally, we’d like to clarify that one of the items was on backorder, and as per your request, we split the shipment to ensure the console was sent separately. The console was shipped on March 17th and successfully delivered on March 21st. If you have not received the package or require further assistance, please reach out to our support team, and we will be happy to assist you. Once again, we apologize for any inconvenience caused and appreciate your understanding.

Response from GPD StoreMar 18, 2025

We are truly sorry to hear that your experience with the Wini Mini 2025 was marred by issues with dead pixels on the screen. We understand how frustrating this must have been for you, and we apologize for any inconvenience caused. Regarding your request for a replacement, we have reviewed your case and noticed that the order was placed through Amazon. Our support team offered a replacement, but you opted for an Amazon return instead. We processed this as per your request. We appreciate your feedback and regret that our initial resolution did not meet your expectations. We are committed to improving our customer service and ensuring that such issues are handled more efficiently. Thank you for bringing this to our attention, and we hope you will give us another opportunity to serve you better.