GO Airport ShuttleReviews of gowithus.com

Response from GO Airport ShuttleAug 6, 2025

Hi Samantha, that's great to hear! Glad you had a good experience!

Response from GO Airport ShuttleAug 1, 2025

Hi Cat, We're truly sorry to hear about your experience and appreciate you bringing this to our attention. We transitioned to a new call center (yesterday, mid-day actually), and your feedback is very important as we continue to train and improve. Our new Head of Customer Service would like to speak with you directly to better understand what happened. If you're open to it, please email us at [email protected] with your confirmation number or the email used for your booking so that I can connect you directly with him. Please type Trustpilot into the subject line. We would appreciate the opportunity to follow up and make things right. Thank you again for sharing your experience. We take this seriously and are committed to improving. The GO Airport Shuttle Team

Response from GO Airport ShuttleJul 28, 2025

Hi Nancy, We’re very sorry to hear about your recent experience and understand how frustrating this must have been. Missing your scheduled pickup and then having to make last-minute arrangements yourself is not the service or experience we aim to provide. While it sounds like there may have been a booking or confirmation issue, we'd still like to look into this further. Please contact us directly at [email protected] with your name and travel date. Please indicate Trustpilot Follow up in the subject line. Thank you for bringing this to our attention. Whether good or bad, we appreciate the feedback and will use it to improve our operation. We hope to hear from you soon.

Response from GO Airport ShuttleJul 28, 2025

Thank you, Cindy! We appreciate the feedback!

Response from GO Airport ShuttleJul 28, 2025

Hi Kevin, thank you for sharing your feedback with us.

Response from GO Airport ShuttleJul 23, 2025

Thank you, James! We appreciate the feedback!

Response from GO Airport ShuttleJul 21, 2025

Thank you, Ann! We appreciate your feedback!

Response from GO Airport ShuttleJul 18, 2025

Hi Marco, thank you so much for sharing your experience! We hope you'll go with us again in the future!