GovswiftGovswift is listed under Administration & Services.
Govswift (govswift.com) has 739 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Excellent
Administration & Services · New York, New York
Excellent
Administration & Services · RIVERTON, Wyoming
Excellent
Administration & Services · Nashville
Excellent
739 approved reviews, newest moderated first
Karyn D.
Application was a little cumbersome, but overall not too bad.
Response from GovswiftMay 13, 2026
Thank you for your review! We appreciate your honesty and are glad to hear that, despite some parts feeling cumbersome, the overall experience was still a positive one.
Pamela P.
Everything was user friendly and easy. There was some confusion, however, with submitting information online. I was asked for my credit card information assuming that was my payment. Once I received the forms, I was asked to submit a check. I needed to call to clarify.
Response from GovswiftMay 13, 2026
Thank you for your feedback! We’re glad you found the site user friendly and easy to use overall. We also appreciate you pointing out the confusion regarding payment and will use your comments to improve clarity moving forward.
Jeremy M.
I re-upped my and my wife's passport. With mine it had to me fill out everything manually, then had me mail it in with a picture I had to tape on the paper to mail in. When I did my wife's, a day later, it allowed me to do everything online. Not sure why we couldn't do them the same way, online? Then the TSA early check, charged me approx $78, but for my wife's it wanted $278.. Need to figure out the whole system.
Andrea J.
Do not I repeat do not use this website. It's a complete scam given the actual government website to fill out passport forms are FREE. It's a waste of money to pay govswift and STILL have to pay $130 to get your passport or renew.
Response from GovswiftMay 27, 2026
We take feedback like this seriously and have reviewed your concerns. Our support team previously contacted you to provide clarification regarding the service and assist with your concerns, but we have not yet received a response. As part of our efforts to address the matter, we also issued a partial refund for your order. We remain available to continue assisting if you would still like support. For transparency, our company operates as a third party document preparation and application assistance service and is not affiliated with the U.S. government. This information is disclosed throughout the website prior to checkout. Our service fees cover guided application preparation, document review, and detailed filing instructions, while government fees are separate and paid directly to the issuing agency. We encourage you to reply to our previous outreach so we can continue working toward a resolution.
Cperry
Kathlee was great! She returned my phone calls in a timely manner and answered all of my questions. It was a pleasure working with her!
Response from GovswiftMay 13, 2026
Thank you for your kind words! We’re so glad Kathlees was able to assist you promptly and answer all of your questions. It was a pleasure working with you as well!
JANE R.
This site is very easy to follow. Didn’t have problems filling out the application. I did my application yesterday and already today they confirmed my appointment. Fast and easy
Response from GovswiftMay 2, 2026
Jane, thank you for sharing your experience! We’re so glad to hear the process was easy to follow and that everything moved quickly for you—that’s exactly what we aim for. We appreciate you choosing us and are here if you need anything along the way!
Corey S.
Total scam. I fell for it .. my bad. Website design implies you are paying the passport renewal fee, and all you get is a PDF form. I paid $111 to print out the application. My first credit card company flagged it as a scam immediately. So I used a second card. This company is a complete SCAM !!!
Response from GovswiftMay 2, 2026
Corey, We take statements like this seriously and have reviewed your case. Our team has previously reached out to you to discuss your concerns and assist further, and we are currently waiting to hear back from you so we can continue that process. For clarity, our company is a third-party application assistance service and is not affiliated with the U.S. government. This is disclosed throughout the website prior to checkout. Our service provides guided document preparation, review, and step-by-step instructions, while government fees are paid separately to the issuing agency. We’re committed to resolving concerns directly and encourage you to respond to our outreach so we can assist further.
Melissa G.
I also fell for the site at the top of the search list. Paid $111 for the application because I was stupid and didn't pay attention. When I called back, they would only refund 30% of the fee. What a scam and a giant waste of money. It did serve as a valuable reminder to be more careful! After further discussion with a helpful customer service rep, they did refund my entire purchase which I am grateful for. Thank you for following up and your willingness to understand my situation along with issuing a full refund.
Response from GovswiftMay 2, 2026
Melissa, we’ve reviewed your case and have also reached out to you directly to discuss your concerns, but have not yet received a response. We’re happy to review this further and assist, however we’ll need to connect with you directly to do so. Please reach out to our support team so we can locate your order and continue working toward a resolution. For clarity, our company is a third-party application assistance service and is not affiliated with the U.S. government. This is disclosed throughout the website prior to checkout. Our service provides document preparation, review, and step-by-step guidance, while government fees are paid separately to the issuing agency. We look forward to hearing from you so we can assist further.