GovswiftGovswift is listed under Administration & Services.
Govswift (govswift.com) has 739 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Excellent
Administration & Services · New York, New York
Excellent
Administration & Services · RIVERTON, Wyoming
Excellent
Administration & Services · Nashville
Excellent
739 approved reviews, newest moderated first
Richard G.
It was easy to get the information I needed. The information was clear and concise. It made my life easier.
Response from GovswiftMay 27, 2026
Thank you for your kind feedback! We’re happy to hear the information was clear, concise, and easy to follow. Our goal is to simplify the process and make things as convenient as possible for our customers. We appreciate you taking the time to share your experience.
Ashley S.
I thought i lost my passport so i started the Renewal/ lost passport process with govswift. Got charge $104.88 for just a pdf application filler service, they don’t submit the forms for you. You still have to get your pictures printed and go to a passport agency to finish the application. Thats a ridiculous charge.
Response from GovswiftMay 27, 2026
We understand your frustration and appreciate the opportunity to address your concerns. Our team has already attempted to contact you regarding your experience and to provide assistance, but we have not heard back. We are still happy to help if you would like to continue the conversation. To clarify, our service provides guided document preparation assistance and step by step support for customers completing passport related applications. We do not submit applications directly to the government, and government filing fees and in person requirements are separate from our service fees. These details are disclosed on the website prior to purchase. Please feel free to respond to our previous communication so we can further assist you.
Thomas J F.
Everyone I was in contact with was very helpful and efficient. Even though the process is taking longer than expected because of location and family issues. Anytime I had a request or problem it was resolved quickly. It made a difficult process so much easier.
Response from GovswiftMay 15, 2026
We truly appreciate your kind words. Our team is committed to making the process as smooth as possible, especially during challenging situations. We are happy we could provide quick support and help make things a little easier for you and your family.
Lady M.
It was user friendly
Response from GovswiftMay 15, 2026
Thank you for your feedback. We are so glad to hear the process was simple and user friendly for you
robert R.
Heidi was very professional and help me through this i was lost and she guided me through and got my interview scheduled fir global entry
Response from GovswiftMay 15, 2026
Thank you for sharing your experience. Heidi was happy to help guide you through the process and make everything easier to understand. We are glad she could assist you with scheduling your Global Entry interview.
dena S.
Customer service is exceptional in an age where everything is AI, overseas and scripted replies. My interaction and problem resolution was handled within 24 hours and the CS felt genuine. The agent actually read my concerns and addressed them specifically without canned, distant feeling replies. Very much appreciated!
Response from GovswiftMay 13, 2026
Thank you so much for this wonderful feedback! We’re especially grateful to hear that our customer service felt genuine, personal, and responsive. Providing thoughtful support with real solutions is something we truly value.
Oscar C.
The application required is mostly user-friemdly except for the section where information of the parents is "at birth" which leaves the impression that the information requested is for the parents when the parents were born. It is confusing and working could be revised for clarity on what is exactly requested.
Response from GovswiftMay 13, 2026
Thank you for your valuable feedback! We’re glad most of the application felt user friendly, and we appreciate you pointing out the confusion in the parents’ information section. Your comments are very helpful as we work to improve clarity.
Geneva S.
The site was easy to navigate and I'll be able to provide a better review, after I receive my passport. I've mailed my passport application to the state department already. I'll provide another review after my passport is processed.
Response from GovswiftMay 13, 2026
Thank you for your review! We’re glad to hear the site was easy to navigate and that your application has already been mailed. We look forward to hearing from you again once your passport is processed.