GourmiaReviews of gourmia.com

I got one as a gift Model#GAF326 , the first time it worked great, the second time it went to a different temp and time and it would not adjust or chance over ,I tried a few times and it will not move so I stopped using it! Made in China Pure crap !!!! I emailed there customer service dept last week and was told to hold down the temp/time and it will return to normal 400F/2;25mins and I did and it didn't work it stay the same temp/time,I again email that dept and told them that last week and no reply back after 2 more emails !

I purchased the Gourmia GAF824 at Walmart in Mexico. (Gourmia is also sold at Costco, so it has a big presence in Mexico.) With the first cooking I noticed that the tray surface was not effectively non-stick, so I soaked it a few days and then it still required some vigorous scrubbing to remove the food. In the process some of the black surface rubbed off. With each usage more surface was removed, and then some of the black coating on the drawer began to erode. I've used several other brands for years, and this has ever been a problem after hundreds of uses. I went round and round with Gourmia because they don't have an international warranty and I didn't get an email from the warranty provider in Mexico. Finally, I said I would contact the Federal Trade Commission and Gourmia quickly agreed to refund $75 if I cut the power cable and sent a photo, which I did. It's less than I paid in Mexico, but better than nothing. The poor quality surface drastically reduces the value of this model.