GourmiaReviews of gourmia.com

I was 11 months into a 12-month warranty on my Gourmia toaster oven when I started having problems with the dial. I emailed Gourmia and provided the requested information. The reps were pleasant and helpful. Two days later, a new toaster oven was delivered to my door! Granted, maybe the oven should have lasted longer (like my 28 year old dishwasher!) but for the most part those times have changed. I'll be buying Gourmia products with confidence in the future.

A piece of the clear lid broke off. I called and got an email a few minutes later. I thought the email wanted a video of what was wrong. I worked on a video to submit but after two days I gave up because I couldn’t get it small enough to send. I called again and they said still photos would be OK. I sent in a photo of my receipt and a picture of the lid and the piece that had broken off. The next day, 1/12/26 I got a message my part was on its way. I received it today 1/20/26. Perfectly wrapped, representatives perfectly professional. When I bought the self serve ice cream maker I thought it was too expensive but it is DEFINITELY WORTH THE PRICE…the vanilla ice cream is the best I’ve ever had and the customer service is OUTSTANDING.