GourmiaReviews of gourmia.com

Dont bother contacting cusromer service. They wont help you, total scammers. Complete assholes

Scammers, the item broke in a few months after buying brand new and they wont replace it. Totally ripped me off. And take forever to get back to you.

I purchased a Gourimia 7 qt FRY N FOLD digital air fryer and my glass basket cracked while taking it out. I then contact Gourmia for a replacement they send me a link to pay. After paying they tell me they don’t have the part anymore. I proceed to call customer service and the representative has a terrible attitude no grace, no sincerity just yup we took your money we don’t have the part so yes go to another company. I will never buy another gourmia product ever again I feel scammed!

**1-Star Review - GOURMIA TOASTER OVEN AIR FRYER: DEFECTIVE PRODUCT, WORSE CUSTOMER SERVICE** "Extremely disappointed with Gourmia's product and service! I received their Double Door Toaster Oven Air Fryer as a Christmas gift, but it stopped working after ONLY 1.5 months! Despite having: * Model number: [insert model number] * Serial number: [insert serial number] * 1-Year Warranty Gourmia's customer service failed me: * I contacted them via phone and provided my serial number * They still emailed me a laundry list of required "proof" documents, including: + Receipt (which I didn't have since it was a gift) + Original box and packaging + Photos of defective product + More... * It's clear they're creating hurdles to avoid replacing/refunding the defective item Their response did NOT resolve my issue; instead, it frustrated me further. **WARNING:** Be cautious of Gourmia's products and beware of their difficult return/replacement process. 1 STAR - Will update if they surprisingly fix this issue

This is a review and complaint of Gourmia due to the defective nature of their Gourmia Citress Press (model #EPJ100), purchased in November 2018. Despite minimal use (6-8 times), the juicer exhibited several critical failures: a broken juice container, ineffective juicing performance from the outset, and recent leakage of rust-colored liquid, indicating internal corrosion. Gourmia has refused to offer a replacement, citing the expired warranty, and instead offered a paid repair for a product that has consistently malfunctioned and shows signs of internal degradation. Product Defects: The documented defects and minimal use demonstrate a clear manufacturing flaw and a product that failed to meet reasonable expectations. Unreasonable Repair Offer: Gourmia's "only option" of a paid repair for a consistently defective and internally corroded product is unacceptable and demonstrates a lack of customer-centric support. Furthermore, the company quoted a $50 repair fee, which is the same price I paid for the unit when it was new, making this an absurd and unreasonable proposition. To add insult to injury, they are also demanding I pay for the shipping costs to send the defective unit in for repair. Refusal to Escalate: Gourmia has repeatedly ignored my requests to escalate the matter to higher-level support, indicating a disregard for legitimate consumer concerns. Lack of company willingness to provide customer satisfaction: The company is unwilling to provide any other option beside paying for repairs on a defective unit.

This company does not ship replacement parts to Canada. If you buy from a Canadian retailer, you are on your own.

Awful customer service. Called twice. Once the rep stated that someone would get back to me and never did. The second time I waited on hold and someone picked up and disconnected the call. Great customer service.

Disappointing to see such great oven inside top resistance bar is all roasted , where should be painted with anti roasting paint .