GourmetGiftBaskets.comReviews of gourmetgiftbaskets.com

If you are gluten free do not order from them! Their shipping and handling of gluten free products are not up to code. I ordered the macaroons and premium gluten free baked goods and did not follow guidelines of the FDA for gluten free items. I did also purchase champagne and truffles basket which was great for my wife’s friends but not her and it was her Masters Degree graduation and I wanted to make it special since I missed it due to military obligations.

The reviews on this company that are above 4 must have been one item with prepackaged goods and one shipping fee. I feel like I'm reading the reviews on some knock-off co on amz for chinsy products that are overpriced. The GGB website is set up such that you are charged for shipping per item even if going to the same adddress and the same person in the same order. This is likely a drop shipping co and that is why it's set up like that. The stellar reviews, my guess, are one-offs or planted because the real people who have posted real reviews cannot all be telling untruths. We are not stupid consumers.

I am on the mailing list and got an email to use the code LOVEMOM for 15% off. Same message in each email written very large. I am adept at online shopping but tried the code repeatedly and it won't work. When I finally got through to customer service, they acted like they knew nothing about it then finally tried the code I gave them from their end and said it is a 10% promo code. First, that wouldn't help me because the code doesn't work at all. Second my emails clearly says the discount is 15%. I offered to send my email to them, but they didn't seem interested. They said I have to wait until next week to reach someone about this (so, no weekend help). Like many of us, I don't have time for this and will just order from one of the many other good options out there.

Horrible customer service ! There ads are misleading ordered a gift for Easter Sunday almost 6 days in advance guaranteed shipping to be there on the Saturday. Saturday come around no order said it was delayed cancelled my order that Sunday. April 30th still haven’t received my refund this is ridiculous, they said 3-5 business days if I don’t get my refund I’m reporting them.

This company should never be trusted to provide anything for any special occasion. I ordered 2 gift baskets for my grandson's for Easter. I ordered them on a Wednesday with a scheduled/promised delivery by Saturday. They did not send the baskets on time so UPS would not deliver until Monday - the day after Easter. When I wrote them to express my disgust and anger at the fact that they ruined my grandson's Easter they said they would refund the money, that it wasn't their fault and that they were going to cancel the order directly with UPS and if did come that I would have to return the baskets. They are by far the worst service I ever used and warn anybody considering using Gourmetgiftbaskets.com to not trust anything about this company. They caused so much disappointment for 2 little boys and their only respond was essentially "oh well - not our fault". They are truly scum.

I needed a sympathy basket on short notice. GourmetGiftBaskets.com had a good selection and promised next-day delivery. The package was delivered on time by UPS with a picture of the delivery provided. I am not the recipient of this gift but will update this review if I receive feedback on the quality of the contents.

Made an order for my wife for valentines day, paid 20$ in shipping to have it delivered on the 14th, valentines day. Didn't arrive until the 17th, and the roses that were over 100$ are already dying, the didnt even bloom, needless to say this is my one and only order from these folks, do not recommend

Ditto to the person who also ordered a gift basket for their husband for Valentine’s Day delivery. The exact same issue happened to me. Not happy at all