The Goulet Pen CompanyReviews of gouletpens.com

I see alot of people complaining about their customer service, I'm thinking they may have had a different representative than I got. I ordered a pen a day before Fountain Pen Day and missed free shipping by about 2 hours without realizing it. I was more than willing to accept it and move one but they sent a gift card for the full amount of shipping to my email and made it more than right. The shipping can take a while but that's on USPS rather than the company itself. The products have all been great and exactly what I expected. The sticker and tootsie pop in each box are neat too.

I have mixed feeling about this company, I think it does a fantastic job having such an absolutely wide range of products: moreso than any other company that I've been finding. However, one of the samples I ordered was clearly incorrect. Mind you it was an inexpensive sample at $2 or so, but judging by other reviews it seems this has happened before. When I contacted them by email, they simply stated that the nib sizing may make it look different than what they have on the site / or the shimmer isn't as apparent as it might seem. However I've definitely purchased it before, and it was definitely incorrect. I even used a cotton-swab on paper method that they use to showcase on the site, but it was a very different ink with no shimmer. The only other thing I can think of is maybe they didn't shake the bottle before pouring out a sample, so I got a portion of it that had no shimmer / color variation.

First class and top notch - really excellent products and service - thank you Brian!

They absolutely do not stand by what they sell. I received a pen with a manufacturing defect that made it unusable. They essentially shrugged and then stopped responding to my email.

I have bought two pens and several bottles of ink form them, and I have always been very impressed with their products and service. The level of service that they provide is almost unheard of these days. Plus, there instructional videos on youtube are excellent.

Ordered a $300 pen, was defective with flow issues and scratchiness. They refused to take it back so now I am stuck with a defective pen which will take months to get back from repairs. I can’t sell it and get my money back because Goulet charges top dollar for everything, and I can’t just sell a broken pen for full price like they did and get away with it, or bring myself to do that to someone else. Like some of the other reviews say, these people do not stand by their product. Not only that, but they actually deleted my review on their website detailing my issues with the product and customer service.

They are an authorized retailer, so you will get authentic products. The website is decently ordered and efficient to find whatever product your searching. Ordering and payment is easy and secure. They shipped quickly, and packed my items securely. Goulet Pen Company is one of many great pen retailers. If they have whatever item you want at the price your willing to pay, do not hesitate to give them your patronage. I surely will.

Look, if you are looking to purchase from Goulet Pens, do it. They are the first place I went to to buy my first fountain pen and learn how to use it (A black pilot metro with a bottle of oxblood ink Diamine). They are one of the very few businesses who make it personal start to finish, especially if you got a defective product. I purchased the limited edition Pelikan 405 white tourtus I believe it was called, and it had a seemingly invisible fracturing on the grip that I didn't notice until I put diamond Poppy red in it. The whole process took 5 days start to finish with a wonderful customer service agent. Not to mention they pack everything with care, along with a hand written note and sucker! You will love the product you get, but know that they are a distributer, that means they have no control over the quality of the product they receive, including the smell (which they disclose before hand). In conclusion, they are a wonderful company who will be receiving every cent of my pens savings!