GotvapeReviews of gotvape.com

Wow great service! I was unsure about some products and how they worked as I wanted to order something for my boyfriend. I didn't want to order something that does not work for him, they have so many! The young lady went over the variety of products and help me find which would fit him best. She was very informative really just made the process so much easier for me. She even took my order over the phone. Very sweet!!

Excellent customer service. Responds swift and quickly. Definitely coming back!

Excellent customer service! I called, an actual PERSON *gasp* answered the phone and helped me resolve my problem. The problem was actually the fault of the USPS. Gotvape had the right address, The USPS mistyped it. The rep knew all about my order from the moment I said my name.got me sorted real quick. Thank you!

My battery would no longer charge and after sending in a quick video showing this, Ivy hooked me up. Within 24 hrs she had a replacement shipped out.

Blows me away when I read the reviews here. Exact opposite of my experience. I purchased a vape pen last year, stop working I figured I would have to buy a new one. Eve informed me that all I had to do was send a video of my pen not working, then that same day after getting my vid, they sent me a brand new unit. Thanks Got Vape, you Got my Business next time I purchase any vape related item

Excellent customer service I had a problem with a vape , they took care of it fast and hassle free. Found me a great Vape store. KD

great overall experience, purchased an Exxus Vape cart battery and a couple months into having it it would not take a charge, contacted Gotvape to see if they would be able to warranty it or if i would have to go to the company that makes the pen, they did an exchange for me right away and i got my new battery a couple days later

"Ordered 2 vaporizer products from them with 1-5 day shipping. Five days later the order still has not shipped and says "processing" so I call their CS number. I am told that the product is out of stock(website said it was in stock at time of order) so she offers an inferior replacement product or asks if I want to wait until late next week for the items I ordered to arrive and THEN ship???? When I ask why no notification of the back order she says "sorry that we did not notify you but we have been really busy" OK....So I say "you are too busy to deserve my business please cancel my order" She then tells me it takes them 24hrs to refund money back to a card?? Well 72 hours later still no refund showing as pending on my credit card so I had to dispute the transaction!! Avoid them like the plague...you have been warned!