GotoflyerReviews of gotoflyer.com

Raymond Brown excellent job

John William

Good morning.... Yesterday August 23rd I made some reservations through the jetcost website that redirected me to gotoflyer. They called me after 1 hour of charging for the reservations to tell me that the reservations were no longer available. So they tried to offer me more expensive ones which I did not accept. Gotoflyer decided to give me a refund but with a penalty of $45 per booking since gotoflyer alleges that America Airlines charges for the same things which is not true. Gotoflyer charges me the money. Gotoflyer is advertising the same flight with the same departure time from the same airport with the same stopover and arrival time to Puerto Rico with the same price. To me understand that that is a SCAM. I am writing to you to take action on the matter since I am going to make this public on social networks.

Trouble getting information on my flight

I booked two round trip tickets. I called to make a change to return trip, they advised it would be an additional cost. So, I left the original itinerary and confirmed that they would be making no changes. A few minutes after that call they called me back and advised that they were only able to book my outgoing flight not my return. They advised that they were able to book my return flight if I paid an additional fee of $1800. I explained to them that I paid for two roundtrip tickets, not two one way tickets. They explained that was my only option since they had already ticketed my outgoing flight. I told them that there actions amounted to fraud and that I would be reporting them to my credit card company for unauthorized charges. They hung up on me. Then they sent me the following email as if to insinuate that they were having difficulties in contacting me when they just called me from this number - +1 (315) 538-9510: Dear Customer, We are writing to inform you about the status of your flight booking request with booking reference #XXXXX We're currently processing your flight booking (Reference #XXXXX) but have been unable to reach you at the provided number. Could you please provide an alternative contact number for further discussion? This will enable us to promptly address any questions or concerns you may have and finalize your booking to your satisfaction. Please feel free to reply to this email with your alternative contact number, or you can reach out to our Support Team directly at our toll-free number 1-844-482-4806. Thank you, Support Team 1-844-482-4806 Toll-free USA/Canada: 1-844-482-4806 Email : (Trustpilot doesn’t allow you to add email of company) Website : Gotoflyer.com

Looks like I have the same issue as everyone here. Booked a flight and right after I received a phone call stating they were not seats available. "offer me an option" for another flight yet they were asking for $480 additional. I asked for the Supervisor and she offer no help. They asked for a cancelation fee when the reservation never exists. Does anyone has any luck disputing with the bank for non-receipt of merchandise or service not provided? Poor customer service.

John was very helpful and supportive in helping us set up our trip

Son unos estafadores, te roban , por favor no lean sus correos, toman tu información de otras páginas y te realizan transacciones sin autorización, después te dicen que es mentiras del banco, denuncien también a la policía es FRAUDE.