GotoflyerReviews of gotoflyer.com

UPDATE regarding my review of 5/15/25. Today, 6/22/24, I received a call from GoToFlyer apologizing for my very frustrating experience, stating that they are going to refund the service charge of $50.99. I thanked them for that. 5/15/24: Terrible experience. Unethical, dishonest sales representatives. I agree with some of the other reviews regarding their tactics. They would not refund the $50.99 charge even though I pointed out several ways in which they gave me incorrect information just to make the “sale.” Outright lies about carry-on bag fees, etc. Luckily I received an immediate refund from the airline and booked a much better flight myself. (They had told me the flight was non-refundable), but since I cancelled within 24 hrs I was refunded.

I booked a flight 2 days ago, I got the confirmation email but never got the e-tickets. I called the day after and was told someone would call me back 30mins later, never got the call. Called back today and was told someone would call again in 10-20mins. I told the rep if someone would really call since I was told the same before, he said yes. I let him know that I would have to cancel the booking if no one called back about the e-tickets and he said don't wait and hung up. Very unprofessional and unreliable. Don't trust this site.