THE LISTThe First Luxury Social Shopping Network.Shop curated luxury fashion, watches, jewelry, interior and art from the world's best boutiques online at THE LIST.
THE LIST (gothelist.com) has 202 customer reviews on Five Star Index, with an average rating of 3.7 out of 5.
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Insha
Ordered a couple of things and fully satisfied with the quality of the products and decent delivery time. Will surely order again !!
Response from THE LISTFeb 19, 2020
Dear Insha, Thank you for shopping with us! Glad to hear you are happy with your recent order. We look forward to your next visit. Warmest wishes, Your Customer Care Team, THE LIST
Dimple T.
Found an off-white bag that I was looking for everywhere for a reasonable price.It was delivered a bit later than the expected date but it arrived in excellent condition and the quality of the product was great. Their customer service was very helpful in updating about the delays. I was very satisfied with my order.
Response from THE LISTFeb 19, 2020
Dear Dimple, Thank you for purchasing with us! We are happy to hear you had such a positive experience. Hope to see you online again soon. Warmest wishes, Your Customer Care Team, THE LIST
Nayab K.
This website has a variety of products and everytime im looking for something its always available there for a much cheaper price than anywhere else.I recently placed 2 orders for sneakers and both got delivered within the given time frame and excellent quality. Definitely ordering again.
Response from THE LISTFeb 19, 2020
Dear Nayab, Thank you for taking the time to leave a review. We really appreciate your feedback. We are so glad to hear you loved your order! We look forward to be of service to you in the future. Best regards, Your Customer Care Team, THE LIST
Joanna A.
ORDER FROM THIS COMPANY AT YOUR PERIL!!!!! THIS WAS THE FIRST ORDER I HAVE EVER PLACED WITH THIS COMPANY, WILL NOT BE DOING SO AGAIN - SHOCKING SERVICE, NO CUSTOMER RELATIONS, IF I COULD GIVE ZERO STARS I WOULD. PLACED AN ORDER ON 13TH JANUARY, DELIVERY STATES 2-4 DAYS ON THEIR WEBSITE! AFTER HEARING AND RECEIVING NOTHING WE SENT AN EMAIL TO ENQUIRE ABOUT THE ORDER THEY STATED IT WAS PROCESSING. A WEEK LATER WE TELEPHONED THE LIST AND WERE TOLD THEY WOULD PHONE US BACK A FEW DAYS LATER. WE HEARD NOTHING, AFTER MANY EMAILS TO WHICH THEY DO NOT REPLY, WHATSAPP MESSAGES - THEY DON'T REPLY TO THESE EITHER, AND SEVERAL TELEPHONE MESSAGES WHERE WE WERE FOBBED OFF, WE WERE TOLD THEIR VENDOR HAD A PROBLEM AT THEIR WAREHOUSE IN AMERICA - SEEMS THIS COMPANY HAS LOTS OF WAREHOUSE ISSUES AROUND THE WORLD IF YOU READ THE OTHER REVIEWS ON HERE! I TRIED TO CANCEL THE ORDER ON THE TELEPHONE LAST WEEK BUT THE LIST TELEPHONE AGENT ASKED ME TO GIVE THEM A FEW MORE DAYS BECAUSE THEIR VENDOR WAS EXPECTING THE DRESS I HAD ORDERED TO COME BACK INTO STOCK. THE REPRESENTATIVE PROMISED ME SHE WOULD CONTACT ME AND SURPRISE SURPRISE NO CONTACT HAS BEEN MADE WHATSOEVER. I CANCELLED THE ORDER VIA EMAIL AND HAVE RECEIVED NO CANCELLATION NOTIFICATION AND WHEN I CHECK THE ORDER ON THEIR WEBSITE IT STATES 'PROCESSING' THIS MESSAGE HAS NOT CHANGED SINCE THE ORDER WAS PLACED. WE HAVE LODGED A CASE WITH OUR CREDIT CARD AGENCY AS THIS COMPANY ARE TAKING CUSTOMERS MONEY AND NOT SUPPLYING THE GOODS THEY HAVE ORDERED. SOME OF THE ITEMS ON THIS WEBSITE ARE EXPENSIVE AS WAS MY ORDER AND NOT TO RECEIVE INFORMATION WHEN REQUESTED IS UNACCEPTABLE. THIS COMPANY NEEDS TO STOP TRADING AND FALSELY TAKING CUSTOMERS MONEY.
Response from THE LISTFeb 19, 2020
Dear Joanna, Thank you for reaching out with your feedback. We are very sorry for any inconvenience caused. We can see that our Customer Care Team has been in touch with you to resolve the issue. Please rest assured that we will continue working to improve our services. Kind regards, Your Customer Care Team, THE LIST
Helen
My order was placed in early October 2019. It has never been shipped and when I asked about the reasons for the shipping delay, I was provided contradictory excuses. At first THE LIST said they had problems at their vendor's warehouse in Dubai. The second time they said they had warehouse problems in Italy. At that point I thought that something fishy was going on and cancelled my order by the end of October 2019. I received a cancellation confirmation e-mail with a promise of a prompt refund. Three months have passed since the order cancellation and I am yet to get my money back. Like others before me, I filed a fraudulent transaction complaint with my CC provider. Buyers beware...
Response from THE LISTFeb 19, 2020
Dear Helen, Thank you for taking the time to share your feedback. We're very sorry to hear that your most recent experience was disappointing. We actively use feedback to improve our platform so we can provide you with the best possible service. Please rest assured that we will share your feedback with the appropriate teams. Best wishes, Your Customer Care Team, THE LIST
Jennelyn De La C.
Service was superb. The customer service representative took all the efforts to assist me on my order. Delivery time was perfect. Will be back for mooooore!!!!
Jon
Placed an order. Took forever to ship so I cancelled. Have yet to receive my refund so I filed a claim. Thieves.
brett
awful; 2 weeks to discover they didnt have my product and NEVER refunded the money. Had to file a credit card dispute...
