GoTen.comReviews of goten.com

Hi To help you this is my honest review according to my experience ... 1)Just remember this🤫 every thing would be fine with you until when your start to have a return cases... exemples: If a customer orders by mistake from your store and opens a return case Goten won't assiste you ,that means you have to arrange the return...how can a customer return a heavy item more than 30 kg without return label from the sender ? Damaged items cases Goten tries always to put the blame on the customer and you won't be refunded be aware . You are the victim always . They say that they share loss with you this it's not true according to my honest experience in (damaged items ) they haven't refunded me yet .I can prove that .... They are always winners. If you wants to source from them just remember being to honest won't work if you are honest person,with lack of experience in dropshipping they will use you to get rid of their damaged items (send it to your customer then you have to refund ...then no refund from them =money loss💸 ) It's hard to grow your small business. If your are high ticket dropshipping business owner you might make profit with them ... Goten just adds to many fees on their .product VAT ,order processing fees,payment by visa card fees by that by this ... they increases the products prices so your profit margin below (be vigilant) This is my honest review

I am extremely satisfied with the service I received from Tina and I might even rejoin in the future as I can see that Go Ten puts its customers first. The staff is interested in helping you. They are friendly, helpful and prompt. Great company! Highly recommend them.

I started to use GoTen for my new dropshipping adventure and very rapidly received my first order. They advertise that we can use PayPal, but when you actually need to use it you will realise that you need to request authorisation from your account manager, that is based in China, not in the UK, so you have to wait for the answer depends on what time you sent your request, then they ask you to send information that not even PayPal requests (Driving licence, passport), no thank you, you will never get this from me. After I placed my order with GoTen (paid by credit card) on the 07/12/2020, on the 09/12/2020 was ready to be shipped and was given a Hermes tracking number, today the 17/12/2020 the item is still sitting the GoTen's warehouse waiting to be collected. I have been contacting them since the 11/12/2020 asking why my parcel is still sitting on their warehouse, and always got a scripted reply saying that Hermes takes their parcels without scanning and it should be scanned at any moment!!!! IT HAS BEEN OVER A WEEK SINCE MY ITEM IS READY FOR COLLECTION!!!! and now I have to wait 15 days for them to do something about it!!!!!!!!!!!!!!!!!!! I have a very angry customer to deal with, and these guys do nothing about it. Just be aware... Edit due to contact made from Goten. I was contacted today regarding my order and the situation will be resolved, not ideal but is the best that can be arranged. They are now looking in to resolve the Paypal situation soon and that is Excellent news as it will help a lot.

There payment system will tell you everything about them how do you request for such information from your customer, don’t register with this company has they will request for personal personal details, there are just a worst of time and energy

Beware before you order that if you need to return anything they will only give you less than half the price back even though the product is returned in the same condition and they can easily resell it. 45% back on refunds is far from industry standard!

SCAM site. All poducts have no margine. they just use this website to collect email, address and phone number. I used a simcard and phone number on a device i never use because I did not trust it. The same day I got phone call on device I never use telling me I had been in a car accident. The only place I entered this phone number was on their SCAM website. Be Warned.

Terrible Website. Asking the real PayPal sensitive data. I guess these companies are big SCAM site. So bad with uncooperative payment gateways. Even with the reply. Anybody who reads should understand is it normal to give your paypal address and the personal details, driving license copy for website we don't know of. Pretty strange. Even high security websites dose not as for the paypal account details. People need to aware off these so called their terms policies.