Tamika D.
Update. Received a response that rectified all of my issues and concerns. I addressed the support response time and was assured that it will not happen in the future. My products are now synced
They have great products but terrible customer support. I have been waiting 5 days for a response for a ticket that I created. They advertise a Shopify integration but when you sync the platform, you are taken to 3rd party app, whose registration form is in Chinese. They claim they have 24/7 support but there is no live chat on their platform, so you just have to wait until your account rep decides to respond to your email. Their platform was highly recommended, but I fear this will hurt my businesses especially if a customer has an issue that needs immediate response
Response from GoTen.comJun 11, 2021
Hi Tamika,We are grateful for your feedback which certainly helps us improve. I'm Glad to hear that you've sloved the shopify synce problem. In order to improve our user experience,we uploaded a video guide on our youtube channel:https://bit.ly/3izaUwO.Hoping everyone can sync the products easily. While Goten does not have live support you can always get in touch with your account manager via skype,phone or email for any urgent queries.Our account managers are happy to serve you. Again thank you for taking the time to bring this to our attention. Best of luck with your business! -Adalyn