GoTen.comReviews of goten.com

Response from GoTen.comApr 2, 2021

Thank you very much for your comment and sorry for the inconvenience brought to you and your customer. XDP is our new service provider of last mile delivery for product over 30kg in UK, and we noticed shipping status of some orders could not be updated on their website recently, meanwhile no impact on physical delivery. We're looking into the matter and will announce the outcome with notification on GoTen.com once the situation is clear. We'll try our best to deliver high quality product and service to our users. Thank you for your understanding and patience. - GoTen Support Team

Response from GoTen.comOct 30, 2020

Hey Joan,Thanks for sharing your feedback, and we apologize that our service did not satisfy your expectations. We are so sorry to hear about your loss.This is the cruel of business,we need follow unconditional return policy and bear the cost of storage and delivery. Actually,45% can't cover the whole cost mostly,we also need to share the loss with you. For product quality problem or Product damage during transportation,pls send pictures to our support,we will do full refund/exchange immediately. Our Returns Policy is strickly followed the general industry standard. Pls check the Returns Policy here:https://www.goten.com/help/returns-and-replacements.html Please feel free reach out to [email protected] with any further comments, concerns, or suggestions you wish to share. - GoTen Support Team