Sunwave gas+power Reviews | Read Customer Reviews of gosunwave.com

Sunwave gas+power Reviews | Read Customer Reviews of gosunwave.com

Sunwave gas+power reviews

226 approved reviews, newest moderated first

Henry & Brenda Quenneville Q.
Feb 22, 2017
Great Service!
The service representative that I spoke with was professional, knowledgeable and very pleasant. He is definitely an asset to represent your company.
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Justin B.
Feb 21, 2017
End of term/renewal process communication is poor
I got a letter in the mail saying that my 12 bill cycle contract was about to end and that I'd be contacted about upcoming pricing. I was never contacted so the first time I learn about the rate change is in my electric bill. Cost me $40 more just that month. So I jumped online to renew. I didn't feel like shopping, only to find out it would take another 2 weeks? Huh?? I'm already a customer, you can't just change my rates, effective immediately? If I called, it would probably be different, but I chose my avenue of communication and stuck with it. Also a warning about "billing cycles". When I first switched over, they did it 5 days before my regular billing cycle ended. Not sure why since one of the questions they ask is "When does your billing cycle end?". So those 5 days ended up being billing cycle #1 while the other 11 were full months. They obviously honored their contract but in a BS-y sorta way.
Response from Sunwave gas+powerMar 3, 2017
Your utility has implemented rapid switches which means that a customer can enroll, drop and change their price mid-bill cycle. This has caused some challenges in the description of our contract term, is it better to describe the term in number of days, months or bill cycles? We recognize we have some work to do in this regard and we apologize for any confusion. In the last bill cycle of your 12-month term you were erroneously billed the incorrect rate due to our system changing your rate a month early. Our customer service department will be contacting you as we will happily refund the difference between your 12 month price and the variable rate you were charged. Thank you again for renewing with Sunwave.
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Mr. Arthur M.
Feb 21, 2017
Excellent customer service
I will know more after my service starts
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Mr. Mohammad M K.
Feb 21, 2017
Great work by your customer service representative
Was very easy
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Michael L.
Feb 20, 2017
Helpful customer support.
I thought the person I spoke to patiently answered all my questions and was very helpful.
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Paul B.
Feb 20, 2017
easy to use
great price and easy to use
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David
Feb 18, 2017
Great rates and a very easy process
Easy process and great rates
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JOE
Feb 16, 2017
Great rates!
My contract was up and they offered me another at a even lower rate per kilowatt!!
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