Sunwave gas+powerReviews of gosunwave.com

Response from Sunwave gas+powerMar 3, 2017

Thank you for taking the time to provide your feedback, it helps make us better. Regarding the cancellation fee, Sunwave's philosophy is to provide competitive every day pricing to all of our customers. Sunwave purchases wholesale energy supply in the same quantity and term as we sell to our customers when they sign up. If a customer cancels their contract early Sunwave is left with that supply for the balance of the contract term, and in the case where market prices are falling rapidly we lose money on that supply. Our cancellation fee is intended to cover that loss. Ideally we make a commitment to you, our customer, for the term of your contract and ask only for the same in return. However, if you find you want to change your price or term, Sunwave will let you choose a new price and term from our available products at any time during your contract with Sunwave. We trust you will find Sunwave always competitive, transparent, and helpful in managing your energy costs. With respect to green products, we have a plan to roll out 100% green products within the next three months.