Marc
No go for Go Sun Solar Table
I have been extremely patient attempting to attain some form of use from this table, but to no avail. I set it up carefully in the sun and plugged in the Power 266 battery. And waited. And waited. No charge. Reviewing the EXTREMELY SPARSE documentation on this product, I discovered this table would charge the Power 266 battery in about 14 hours—an unacceptable amount of charge time, in my opinion, but ok...so I set up the next day and tried again. After about 6-8 cumulative hours in the sun, the table didn't manage to charge the battery above 25%. Annoyed, I tested the Power 266 battery from DC power in the wall from my house. It charged in a few hours and works fine. Ok, so it's maybe not best for charging a high volume battery. I figured that maybe I could use the table, at least, to connect directly to my iPhone and charge it, using a DC/USB adapter. No go. The table just isn't working, possibly because: 1. Maybe it's just a defective fluke. 2. Maybe I'm thick and not getting it. 3. Maybe a full set of instructions would help reveal something I'm overlooking. 4. Maybe this product is garbage. I'm not sure which of the possibilities is most accurate, but I'm leaning toward 1 or 4. Not a good experience, Go Sun. ⭐ Update: The response from Go Sun here shows they care about their reputation.Go Sun did refund the cost of the table and offered to send me another one. I declined, but this was appreciated. Updating my rating from 1 to 3 stars.
Response from GoSunJul 19, 2023
Hi Marc, really sorry to hear about the experience you've had! It certainly sounds like the table had a manufacturing defect or was possibly damaged in transit. We'd be more than happy to return/replace or provide a full refund, whichever you'd like. Please contact our support team for assistance: [email protected]



