Shippo is a multi-carrier shipping provider that easily integrates into your workflow so you can manage and fulfill orders in one place — giving online sellers and logistics leaders more ways to maximize margins and efficiency across the entire fulfillment journey.
Shippo (goshippo.com) has 542 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
Also known as
goshippo.com
Website
goshippo.com
Category
Shipping & Logistics
Location
San Francisco, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 23% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Shippo provided me a bad label that was not accepted by usps with the proper informationneeded to ship to military? The service rep. Admitted this and still would not refund me?
Response from ShippoDec 3, 2024
Hi Jeff,
Thanks for leaving us a review. We sincerely apologize for any inconvenience caused by this and for any frustration during the resolution process.
To better understand what happened and assist you further, could you please share your account details with us? You can reach out directly to our support team at [email protected], and we’ll be happy to investigate this matter.
Best,
Shippo Support
KF
Kojo F.
Fraudulent "Address Validation" charges
As per other recent review. Shippo made an outrageous "address validation" invoice for around 9000 orders at once (Nearly $1000 USD) with no breakdown of how these charges could have occurred. The fact we have only used shippo for a handful of orders this year. They keep attempting to charge the card daily, even though it has been reported to customer service and they acknowledge there is a widespread error. We will have to pursue the fraudulent charges through the bank like the other recent review. Very disappointing as we have used the service for around 6 years.
Response from ShippoNov 15, 2024
Hi there,
Thanks for leaving us a review. We sincerely apologize for the inconvenience caused by the unexpected charges. As mentioned in a notice we sent out to you on November 5th, we identified a system error that led to incorrect billing for address validation services. We've processed a full refund for those unexpected charges and you should now see this reflected on your original payment method.
We truly value your relationship with us over the past six years and appreciate your understanding. If you need further assistance or have additional questions, please do not hesitate to contact our support team at [email protected].
Best,
Shippo Support
NU
Naturcontact U.
Hidden fees & lowkey scam
As a business we don't recommend working with Shippo. They attempt to charge a "address validation fee" even if any parcel will be sent and any shipping label will be used, they just give the final bill with enourmous amounts. Please be aware of this and be aware that this is not a business compliant procedure. We raised a chargeback with our bank and informed our lawyer, they will have to faces legal consequences now. We hope this review could warn many other businesses to stay away from shippo, unless you are actively using the platform and then address validation makes sense. Otherwise stay away and be ready to deal legally with them.
Response from ShippoNov 15, 2024
Hi there,
Thanks for leaving us a review. We sincerely apologize for the inconvenience caused by the unexpected address validation charges. We understand your frustration and want to clarify that due to a recent system error, incorrect billing occurred for our address validation services. We have since worked diligently to rectify this by issuing a full refund to your original payment method, which you should now see reflected in your account.
We assure you that we are committed to compliance and transparency in all our billing practices. If you have further questions or need assistance, please reach out to our support team at [email protected].
Best,
Shippo Support
NB
Natalie B.
Getting insurance is a joke on Shippo
Getting insurance is a joke on Shippo. It is a 3rd party company called XCOVER, you pay for it on the shipment with Shippo. If something happens to your product in shipping you are basically not able to actually file a claim. A claim has to be filed within 10 days of it being delivered. This does not work if you ship with Amazon and the customer has 30 days to return the item. You need to get the product back from the customer to get photos to submit the claim within the 10 days of delivering it to the customer. So the customer is supposed to just get it and ship it back right away. This doesn't happen with Amazon customers. Therefore, all claims become invalid and you can not submit. The timeframe for a claim is a joke.
Response from ShippoNov 15, 2024
Hi Natalie,
Thanks for leaving us a review. We understand your concerns regarding the claims process with XCover, and appreciate your feedback as it helps us improve our product. We've relayed your concerns to our insurance team to review and explore potential adjustments that better align with your needs. If you happen to have any other concerns or questions, please feel free to reach out to our support team at [email protected].
Best,
Shippo Support
SH
Shawn H.
Shippo
Well we used Shippo all the time. Now they max out the free plan at 30 labels a month. I will discontinued using the platform and go with other great options.
Response from ShippoJul 16, 2024
Hi Shawn,
Thanks for leaving us a review. We're really sorry to hear this. At Shippo, we're committed to providing exceptional value through our Web App features and dedicated support. This adjustment enables us to continue improving our services and offering the best shipping experience possible. We hope you allow us to continue to serve you.
Best,
Shippo Support
CU
customer
Bought a shipping label
Bought a shipping label, printer couldn’t print it out in a 6x4. I requested a refund and it’s still pending. It’s now been 10 days without any word about it.
Response from ShippoJul 16, 2024
Hi there,
Thanks for leaving us a review. We apologize for the inconvenience you've experienced while trying to print the shipping label and the delay in processing your refund.
Refund requests are processed within 14 business days from the date the refund was requested, provided the label has not been used. We understand waiting for a refund can be frustrating, and we appreciate your patience.
If you did not see the refund processed after 14 business days, please contact our support team directly at [email protected] and we will prioritize your request to resolve it as quickly as possible.
Best,
Shippo Support
EL
Edein L.
Customer service sucks
Customer service sucks! No one ever emails you back, ever. if you have shipping problems or stuck trying to figure out a problem , your on your own!, there is no number to call only email and good luck trying to get any response ,if your a small business and want to ship ups stay away from this one
Response from ShippoJul 16, 2024
Hi Edein,
Thanks for leaving us a review. We're really sorry to hear about your experience with our support. We understand how important it is for our customers to receive timely support, and we apologize for the delay in our responses. Your experience doesn't reflect the level of service we aim to provide here at Shippo.
If there are any unresolved issues or if there's anything we can do to make this right, please contact our support team directly at [email protected] or give us a call at (415)-779-7447 and we'd be happy to help. Please note that we offer phone support during standard business hours M-F.
Best,
Shippo Support
DN
David N.
New policy price gouges customers
Received an email from Shippo notifying me (and all their customers) that there would be a new 25% deductible on shipping insurance claims. So, If I insure something for $500 and pay for $500 coverage, and if my shipment was to get lost, I would only receive $375. What a ripoff. If I want $500 coverage, I shouldn't have to buy $666.66 worth of insurance to get $500 in actual coverage. Will never use them again.
Response from ShippoMar 4, 2024
Hi David,
Thanks for leaving us a review. We’re really sorry to hear about your discontent with our new insurance terms. We understand that a 25% deductible for certain items may seem significant. This policy, however, helps us keep the program sustainable for all Shippo users so we can continue providing our merchants with the best shipping insurance that's comprehensive, easy, and affordable.
For clarity, for domestic shipments, insurance for your package only costs 1.25% of your order's total value. For international shipments, insurance costs 1.5% of your order's total value. To put it into perspective, if your order is valued at $500, you would only pay $6.25 or $7.50 to insure your package. In the event that your package is lost, damaged, or stolen and you have an approved claim for the full value of your item, you would receive a reimbursement of $375, in addition to the value of your shipping label.
If you have any questions around this, please feel free to reach out to [email protected] and we'd be more than happy to help.
Thanks,
Shippo Support
