ShippoReviews of goshippo.com

got $1400+ stolen from shippo and UPS

Getting to expensive and over charging

This is the worst shipper. Left North Carolina 12/5/24 it is 12/16/24 and have not received my door hanger and have not heard from them since 12/11/24. It’s somewhere in Illinois. Not the first time this had happened. Will not use again.

Shippo double-charged me for the same label on my WIX website. My credit card company caught it and filed a dispute. Today, I could not print labels. The message said "Your payment failed." After trying again, and entering another credit card (both were okay) it still failed. I contacted Shippo and was told I was frozen because of the dispute for a double payment. I was told that I had to pay the disputed amount ($5.03 double payment) before I could print labels for current Christmas orders on my WIX site. I paid it. It's still not reinstated. Plus, SHIPPO charged another $1 for whatever reason on the same credit card and can't give me an answer why. This is a moronic business model that cuts off customers by saying "your payment failed" when in reality they are mad that you disputed a double charge. To blackmail you into unfreezing your account and fulfil packages (which I have to do with WIX before I can change shippers) you have to pay the disputed amount -- and then they charge you extra,. This is such a bad business model. It's arrogant blackmail. If you dispute a charge, you're frozen? There are other shippers available. I've lodged a complaint with WIX. This practice is not made clear before you sign up with them. AVOID AT ALL COSTS. Whatever you might save in shipping isn't worth the HOURS of "fixing" what they've done. BEWARE. BTW, I tried to find the email or contact information for the corporate officers, to complain, but they're all hidden. It's just the one faceless "dude" Alex at customer service. Inexcusable for corporate officers to hide out behind their customer service reps dishing out their own bad corporate policies. Shame on you all.

Shippo has the lowest shipping rates I’ve found, but you cannot get a reply from customer support unless they are getting money, and there’s no other way to contact them besides email. Last year, I used their service for the first time to send a Christmas package to my friend in Germany. I bought a $27 label, but customs flagged the package afterward because it included dog treats, which I guess aren’t allowed. I canceled the label, requested a refund, and purchased a new label without the dog treats. Despite this, Shippo refused my refund. I disputed the charge, got my money back, and successfully sent the package using the second label. Fast forward to this year: when I tried to purchase another label, I was blocked. When I sent them an email about it, their support answered right away and on a weekend, telling me I had to pay for the disputed $27 label before I could use their services again. I explained that I never used the disputed label, providing clear details and tracking evidence, but after their initial response, they ghosted me. I even tried Facebook and sent follow-up emails, but their only reply (finally) repeated that I had to pay to reinstate my account. If I was trying to scam a "free" label from you guys, I would of sent my package out using the disputed label instead of PURCHASING a new label to the exact same person and address and customs items! (other than the dog treats). That all clearly shows on my account. Unfortunately, I’m going to pay for a label I never used because Shippos' rates are at least 50% cheaper than anyone else. I found a similar service called Easy Shipping, but when I tried to purchase a label, it said, “This shipper is not allowed to send GlobalPost shipments.” It seems that Shippo flagged my account and blacklisted me across GlobalPost services. Make sure that your international forms are perfect before sending because otherwise you will be going through the same thing I am

Honestly the only thing that works on this app is purchasing labels and creating manifests. The search function is LITERALLY unusable. You try to search for a particular first and last name and the results return hundreds that do not match the search and when you contact support they tell you oh thats how its supposed to work. In what world would searching for specific information and returning such a broad detail (which mind you the result we were looking for was not even in the returned results) be a correct way of searching. This is just the most recent issue with this platform but I'm honestly fed up with this service (and we're not some random person we've spent hundreds of thousands with this platform in shipping).

Just got scammed by this site, never used but taking money from card. update waiting on bank to refund me on charges on my card from shippo i didnt use!!

They suddenly charged me 20€ for NO reason?! I haven’t even used that website in months! I never signed up for a signed subscription, i was on a free plan. After 2 months not using their platform they charge me 20€ that i knew nothing about, not even a confirmation email that i paid for it!!!!! This is a scam website genuinely, STAY AWAY as much as possible please!