ShippoReviews of goshippo.com

Account restricted for unknown reasons?? We always pay for each label and do not owe any fees or money to service. We had 12 packages waiting to get to customers and NO support, we were about to lose a lot of business. Had to switch to save the company.

I thought I saved about $100 on a frequent shipment I’ve been making with carriers direct. 2 weeks after my first shipment I got 2 random charges on blank invoices for $90. After trying to deal with customer service they tried to tell me that the exact Amazon box sold and marketed at 14x14x14 was actually bigger and they passed on a zone adjustment and surcharge. They told me that if I bought a new box and filled it up again (2 weeks later ) they would submit a claim. Wtf? Go spend money and fill it up again? What a joke. First and last attempt with them. It’s the exact same cost to go directly to carriers. Total fraud and terrible service.

not working for ireland. addresses gliches. cant register.

We used it more than 1 year. They are charging always some extra. Our packages maximum is 20kg. But they are charging us extra extra. They say reason package is 100kg. It is impossible. Dpd is not accepting 100kg parcels. I will not use this company any more.

While the Shippo experience it self was pleasant and everyone at Shippo was helpful the insurance company they use is horrible. Xcover is the worst company we ever worked with. Package arrived damaged and they just denied coverage saying it probably wasn't packaged correctly. It also took almost 2 months of constant requesting more evidence and trying to reach them to get a "denied".

I am not a seller using Shippo to ship things, but am instead a buying customer who is supposed to be on the receiving end of Shippo services. For the past half year or so, I've noticed that EVERY time a seller uses Shippo to fulfill my order, there are several days-long delays in getting my items. If you are in business -- and *especially* if you are a small business -- who is trying to set yourself apart with great customer service and quick turn-around for deliveries, Shippo often undermines that experience for the end-buyer. I feel bad for the warehouse workers who are pressured to whip out orders within a few hours of them being placed, only to have the shipment delayed for weeks in transit.

Non existent customer support. Literally impossible to get a reply. We are a small business who very frequently uses Go Shippo to ship our products to customers. We mailed a package via UPS last month but, unfortunately, the package arrived at the UPS facility completely damaged. Rather than UPS sending photos as proof that all 8 bottles of merchandise were broken, they simply informed us that the box was totally damaged and therefore they discarded the entire package. We submitted an insurance claim to UPS which was approved but, for some reason, our refund check was sent to GoShippo rather than to us. As it’s actually impossible to reach a GS customer service rep via phone, we tried emailing support but have heard nothing back from them. We have also tried calling the number I see posted by GS in response to other complaints I see here on Trust Pilot. Sadly, we reach a message that just tells us we need to communicate via email. We have been left feeling very frustrated by the entire experience and and sadly now seem to out of luck here. GoShippo has our check and there is absolutely no way to reach them!

Terrible customer service. I am a business owner who ships hundreds of orders utilizing shippo. A day after shipping an order valued at $975.00 my customer notified me the box was not dropped off. After contacting UPS I found out the tracking number was for an order shipped over a month ago. Thankfully the customer notified me of the error and allowed me to send a new label to ship to the correct customer. A shippo rep denied my refund for postage even though I submitted pictures of the correct label in my account, the scanned receipt from UPS, label affixed to the box, proof of delivery and video evidence of me dropping off the box. The package was valued at $975.00 this would have been a great loss to my small business. I will no longer do business with shippol