ShippoReviews of goshippo.com

I am extremely disappointed with Shippo’s insurance process. After they lost a package valued at $324, I was bounced like a ball between UPS and USPS. Despite reaching out to Shippo early on, they failed to help, only to finally direct me to their insurer, XCover, once it was too late. They then invited me to email an explanation for the delay. My explanation was met with an automated response telling me to go back and file a claim—the very thing I was blocked from doing. It feels like a deliberate system designed to make customers give up. They create a cycle where you can never actually get a result. Do not bother paying for insurance through Shippo; it was a total waste of money and a massive headache. I did my part as a customer, but Shippo and XCover failed to stand by their service.

"Shippo has completely paralyzed my business. Their system is fundamentally broken. They generated 19 different shipping labels with incorrect metadata (address mismatch), making them completely unscannable by USPS and UPS. My packages sat in 'Pre-transit' for a week while I was forced to pay for duplicate labels just to get my products moving. To make matters worse, they charged me an unjustified $77.31 'Correction Fee' on a broken label and refused to refund it to my original payment method, offering useless store credit instead. But the most shocking part? During my support interaction (Case #1065717), the representative Sihle M. sent me an email containing the PRIVATE CUSTOMER DATA AND CSV FILES OF ANOTHER COMPANY. This is a massive, illegal data privacy breach. It proves Shippo's internal systems and support are in a state of total negligence and collapse. I have already initiated a formal Chargeback with my bank for all transactions. They lie about refunds and steal your inventory's reputation. SAVE YOUR BUSINESS: STAY AWAY FROM SHIPPO

I created a shipping label and the automatic settings were the wrong size for my printer. When I went to change it I was able to but I wasn't able to change the already prepaid shipping labels dimensions so they wanted me to buy another shipping label which is very predatorial business behavior, I only needed 1 label to send my friend a package. The refund also takes 14 days and you don't even get a refund to your card, its to the Shippo ACCOUNT and only after its in your account can you request a real refund, which is crazy as well because they take so long that you might forget to even refund it. DO NOT USE THIS BUSINESS

No way to add a reference by a label DOM

This platform feels nothing short of a punishment. I don’t know how we tolerated using it for 4 years, its like a toxic marriage. You f&king can’t stand each other, but forced to stay together for the kids. Using this software is like dragging a dead whale at your ankles. Every time you make a label or load anything, it takes forever. What is worse is the search function is absolutely atrocious, you can search a client name and everything BUT your client will pop up. Often takes numerous re-fresh of the page to even get it to load. For 2026, this performance is atrocious and unacceptable. APIs are locked behind a sales rep, their new updated interface is even worse. Its like a horrible face-lift, whenever you try to do further edits in the address change it reverts back to the old interface. What was the point of updating it half-assedly? The software got uglier and slower. -1000/10 After using it for 4 years of pain, self-hate, and therapy we are finally moving on to a platform that actually works.

Corporate Authoritarianism: Shippo Squeezes Small Business While Bezos Gets the Pass. Shippo has officially become the "Big Brother" of the shipping world. I am a small business owner shipping high-value items internationally, and I’ve just experienced their dystopian "guilty until proven innocent" regime firsthand. The system is rigged. While Jeff Bezos and Amazon have spent years "cheating" the carriers with bottom-barrel rates that bleed the system dry, the carriers like FedEx are now clawing that money back from the small business owner. They hit us with predatory "Dimensional Weight" surcharges and hidden fees to make up for the profit Amazon took from them. When I dared to dispute an unfair fee that FedEx took months to even address, Shippo went into full authoritarian mode. They don't fix their technical bugs—like their 2026 FedEx verification form that demands a "Street 2" address that doesn't even exist in my profile—they just demand your biometric data. They ordered me to submit a government ID and a "live selfie" just to print a label. I complied, and what was the result? A cold, canned email from a "Support Lead" named Evie telling me my account is terminated. It’s clear: Shippo doesn't work for the entrepreneur; they work for the algorithm. They would rather de-platform a verified, paying merchant than deal with the reality that their system is broken. If you aren't a multi-billionaire like Bezos, Shippo views you as a "risk" to be managed, not a partner to be supported. I’m moving my business to platforms that don't treat me like a criminal for defending my bottom line. Avoid Shippo unless you want to be surveilled, ignored, and eventually silenced.

I printed out a label one time. 3 months ago. No notification, no warning that this would become a $19 subscription. I inquired about it a day after the charge, 3 days and I have talked to several different employees who refuse to give me a refund. Says they can't because I closed the account (which btw is the only way you can remove your credit card information) and they don't care. They will not refund you. Funny because they had no problem randomly charging you in the first place. A red flag is a service that makes it difficult for you to not get charged, makes it difficult for you to get rid of the subscription, will not refund you despite the fact that you will never get use out of the $19 service. Stay away from this company they will take your money. I'm immediately disputing won't my bank. Ridiculous. Horrible service. Have never experienced so much incompetence and lack of customer service in my entire time using a postal type service.

Every single time I have used Shippo, I have experienced extreme frustration. Literally nothing works like it’s supposed to. Sure… they’re always apologetic DAYS LATER… but whenever you contact customer support during your awful experience, there’s no immediate help. So there’s zero resolution. The labels you print out will have your PERSONAL, NOT BUSINESS, information on them. If you’re using a thermal label printer, FORGET being able to use it for Shippo! Since their labels print out landscape instead of portrait, the best you can do is print it on a regular printer on paper and cut it out yourself and use a lot of tape to tape it to your box. Trust me, every time you use it, it’s an exercise in nothing but frustration. So I’ll no longer put myself through it. I’m done!