ShippoReviews of goshippo.com

Response from ShippoJul 15, 2026

Hello Vickie, Thank you for sharing your feedback, and we're sorry to hear this hasn't been a positive experience. Billing clarity is important to us, and we understand how frustrating unexpected charges can feel. For context, charges on a Shippo account can include monthly subscription fees as well as carrier-side adjustments (such as customs charges applied by the carrier after an international shipment). We know these aren't always intuitive, and if something doesn't look right, we're always happy to walk through the specifics and help dispute any charge that seems incorrect. We were able to locate your account and would welcome the chance to go over these charges with you directly. Please feel free to reach out to us here so we can take a closer look: https://support.goshippo.com/hc/en-us/requests/new  We appreciate you taking the time to share this, and we hope we can help clarify things for you. – Shippo Support

Response from ShippoJul 11, 2026

Hi Andrew, Thanks for the review. We're sorry about the account block, and we understand how frustrating it is to not be able to download a label you've already paid for. We found your account and tried to reach out directly, but your email provider bounced our message back. If you can allow-list [email protected], or use a different email, we'll respond to any ticket submitted here: https://support.goshippo.com/hc/en-us/requests/new. Live chat is also available if that's easier. We look forward to helping sort this out. – Shippo Support

Response from ShippoJun 30, 2026

Hi Andrew, Thank you for your review. We’re sorry to hear about the trouble regarding a DHL pickup — we understand how frustrating it must have been to not have your packages picked up as expected. We were able to locate your account and have reached out to you directly via email with steps to get this resolved. Our team is happy to assist further if needed. Please feel free to respond to our email if you have any additional questions. – Shippo Support

Response from ShippoJun 26, 2026

Hello, Thank you for sharing your feedback. We're truly sorry to hear about the rate discrepancy and the frustration this caused — we completely understand how unexpected charges can be upsetting, especially when the amount shown at checkout doesn't match what was billed. We were able to locate your account and will be out to you directly via email to look into what happened with this shipment and work toward a resolution. Our team is happy to help get this sorted out. Please feel free to respond to our email if you have any additional questions. – Shippo Support

Response from ShippoJun 23, 2026

Hi Roshanak, Thank you for your review. We’re sorry to hear about the trouble regarding the lost package and carrier adjustments being applied to your shipment — we understand how frustrating unexpected charges can be. We were able to locate your account and our team is looking into this case further. We will be in touch shortly via your initial support ticket. Please feel free to respond to our email if you have any additional questions. – Shippo Support

Response from ShippoMay 29, 2026

Hi Mayra, Thank you for your review. We're sorry to hear about the trouble with the $50 promotional credit on your account. We understand how frustrating it can be when promos aren't applied as expected. We were able to locate your account and are reaching out to you directly via email to get this issue resolved. Please feel free to respond to our email if you have any additional questions or concerns. – Shippo Support

Response from ShippoMay 29, 2026

Hi there, Thank you for sharing your feedback. We understand your concerns regarding delayed replies to your inquiries and appreciate you taking the time to bring this to our attention. I noticed that someone from your company was able to connect with our agents via email to review the issue and am glad we were able to get it resolved. Feedback like yours helps us continue improving, and we appreciate the opportunity to address your concerns. Please feel free to respond to our email further if you have any additional questions.

Response from ShippoMay 29, 2026

Hi Christina, Thank you for sharing your feedback. We understand your concerns regarding the shipment date displayed on the label and appreciate you taking the time to bring this to our attention. I noticed that you were able to connect with our agents via email to review the issue and am glad we could provide further assistance. Feedback like yours helps us continue improving, and we appreciate the opportunity to address your concerns. Please feel free to respond to our email further if you have any additional questions.