ShippoShippo is a multi-carrier shipping provider that easily integrates into your workflow so you can manage and fulfill orders in one place — giving online sellers and logistics leaders more ways to maximize margins and efficiency across the entire fulfillment journey.
Shippo (goshippo.com) has 542 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
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Shipping & Logistics · Santa Monica, California
Excellent
Shipping & Logistics · Los Angeles, California
Excellent
Shipping & Logistics · Pomona, California
Excellent
Shipping & Logistics · Sacramento, California
Excellent
Showing 12 reviews with 3 stars · Clear filters
Tea S.
I do like how easy it was to set this up and plug it into my Wix account. MY shipping costs are generally low do to low weight of shipped goods and domestic sourcing but even with that I did notice odd charges. You have to really pay attention to this which makes it inconvenient. I did get good customer support and refunds when i complained about things but it took time and sometiems felt like it wasn't worth the effort.
Lost C.
Terrible. Unable to connect to our UPS account. Their support chat is useless. No one replies. UPS Ireland accounts do not have a postcode associated with it. Yet Shippo requires a postcode associated with the account, which we cannot produce, because UPS Ireland has no such field in the account. Update: if we don’t hear back from Shippo, we’ll go with ShipStation instead. Update: they've gotten back to me with information about a potential workaround - but with a diminished preview/estimate of shipping rates on creation of label. I shall try and see whether it works. Update: the Shippo team has gotten back to me about this. They've been helpful to facilitate a workaround. But on trying out the software, I found out that many things like dangerous goods (e.g., batteries) cannot be declared, or extra declaration statements for international shipments, or additional document uploads (e.g., certificate of origin, product safety sheet, etc.).
Response from ShippoJun 9, 2022
Hi there, Thanks for leaving us a review. We’re really sorry to hear that you haven’t been able to get in touch with our Support team. This doesn’t sound like the service we provide to our customers at all and we’d like to connect you with someone ASAP so you can connect to your UPS account and have any other questions addressed. If you could please provide us with your email so we can have one of our team members reach out to you, that would be great. Our apologies again and we hope to see you around on Shippo once this is resolved. Thank you, Shippo Support
Carolina
Obviously great for rates, but being only the middle man, it becomes difficult when trying to resolve issues with carriers.
there
I would the ability to select commonly shipped products and addresses. It is very time consuming to have to re-type everything for each order.
Response from ShippoSep 8, 2021
Hi there - thank you for taking the time to leave a review and for your feedback. We have shared this feedback with our product team to ensure it is taken into consideration for future enhancements of Shippo.