ShippoReviews of goshippo.com

I have 2 International shipments stock with goshippo DHL one to Lima peru and one to Poland and no person to contact. I want to ship another item to Poland 3 lb and price went up 60% need phone neumber for support to ship this minute call me 703 528-0114

We have thoroughly enjoyed Shippo's all inclusiveness of multiple providers. Most of the time UPS meets our criteria the most. We ship out long boxes but keep them under the UPS max length of 108". We recently are getting hit with $1026.00 length exceeded charges for UPS shipments that are routinely costing <$100. We are now up to $3078 in charges - the most recent one proves this is erroneous. I received the $1026 charge for the overage, it is only 70" long AND THE PACKAGE HAS NOT EVEN BEEN PICKED UP YET - HOW DOES THAT WORK?!?!?!? And, there is no live body to contact at Shippo to remedy this. We now know that this is NOT a UPS initiated charge because UPS hasn't even gotten the package yet. How are we to avoid this when we are clearly within the shipping limits of the packaging and still getting hit for $1000+ charges 10x+ over the shipping cost. here is the receipt details.... Invoice No.: 85659973 3/22/2022 LABEL_PAYMENT UPS 1ZX6306F0394097860 $54.41 3/22/2022 LABEL_SURCHARGE UPS 1ZX6306F0390949045 (Shipping Charge Correction Over Maximum Length) $1,026.00 Subtotal $1,080.41 Total $1,080.41 Here is my phone number if anyone in Shippo

I thought they were good at first, but that quickly changed when they start charging "surcharges" that cost as much as the original cost of shipping. Yes, I weigh and measure my packages, so I know for sure they're lying to get more money. There's no way to dispute them and you'll never see that money again. You're better off paying full price for a label and not getting hit with surprise surcharges. This and every other third-party label seller are total scams. They will kill your profits with these hidden surcharge fees. Beware.

So far so bad. My interaction with support simply resulted in palming me off to FedEx support which has then lead to me looking deeper into how this 'service' works. I've had problems getting prices from Fedex due to a "NOTE: The destination state/province code has been changed." (x2) but looking deeper, only Hermes is supported in the UK and therefore this entire product is pointless and support could have said that it is due to this... but nope. Or is it? "Shippo supports FedEx, DHL Express, and UPS, as long as those services exist within that country and your account is enabled for domestic shipping" Either way support had no intention of spending any time looking into this. Surely they should know what causes there own system to throw the above error, as they are the ones that created the verbose for the error and therefore the conditions of display.... Either way Shippo doesn't seem to care.

Customer service is a joke. You can only send an email, and if you're lucky they will reply the next day. I've sent out 3 different emails in one day and only had one answered. Currently, we have an issue where the automations are not working, and their customer service team admitted it was an issue on their end but basically told me to deal with it. During Black Friday sales. Do yourself a favor and don't trust your business with this company.

created a few labels then they said I need to send pics of ID and face recognition too. Then all payment methods were blocked until I sent the ID and subjected to their face recog that doesn't work, BTW. So invoice is due, can't pay it, and they won't accept CC's until verify account. THIS IS THE WORST LABEL COMPANY EVER!!! It's a nightmare and you face possibly having your credit rating ruined. They are not a financial institution or a gov't entity. Why demand these personal details. They could be hacked tomorrow and all of it stolen. I so regret ever opening an account with these parasites.

I would stay away from this if possible. First of all, it’s just as easy to print labels directly from various carriers, and secondly, the insurance option they have on here is a total scam. I’ve submitted two claims which have been damaged, I paid for insurance and they refuse to pay. Stay Away from this scam

Ok, I did complain about shippo but they finally responded and apologized so i can forgive for mistakes. I love my customers and I wan to make sure that my business and product reaches them in a timely manner bur overall they did resolve.