ShippoReviews of goshippo.com

Very poor customer service. Extremely slow to respond at all. I bought a label based on accurate weight and took the package to USPS who verified my weight and provided a receipt to confirm it. Weeks later shippo charged me an exorbitant amount stating my package was 2 times the weight I gave which my local USPS verified. I provided them this proof. Over 2 months later they stated that I still owed for overage weight fee. You save so little with them and any saving is eaten up by fraudulent fees.

I am being double charged via their surcharges as other reviews have mentioned. I have no problem with being charged the correct amount. But don't charge me for a label at the time of shipping and then charge the full amount again plus the overage at a later date. That is effectively double charging. Example: I shipped a USPS priority shipping label that was 1.2lbs. I was charged $10.07. I days later got charged $11.35 because shippo said it was 1.3lbs. This is total is $22.42. I went back and wanted to see how much it would cost to reship the same parcel using their corrected weight and guess what ? The charge was only $10.07. Where did the first $10.07 go ? The other reviewers are correct. They will hit you with surcharges later and overcharge you. Back to ship station I go. Update 9/10 I got a customer service email this morning explaining to me what a surcharge is ( as if I don't know ) and how if I wanted a refund I would need to dispute it with USPS. ) Which has nothing to do with my issue of shippo DOUBLE billing me for the same label! Charging me 10.07 at the time of print and 11.35 , (2) days later which they say is the TOTAL correct amount. Meaning I was charged 22.42 in all for a box that should only be 11.35 by their own words!!!! This is nothing but frustration. I really should have stayed with shipstation.

Consistent Billing issues, literally zero customer service and they even ended the live chat option its email only now!!!! The most recent issue is a string of 11 Identical service adjustments "Change in service level to PM" USPS apparently identified some of these charges as in error (duh!) and refunded 5 of 11 but Shippo is making me jump through all kinds of hoops to get them to even look at the other 6... I have been emailing executives at the company now with little response... It is clear this company is in a death spiral and should be avoided. Its a shame I have shipped nearly 5,000 packages with them in 2 years... Update: after getting stonewalled for several days I took it upon myself to reach out to employees through 'other' means to ensure I received my refunds. I was able to be enough of a squeaky wheel I did get my refunds but it wasn't easy and was probably the worst customer service experience I have ever had. I simply cant trust them moving forward and they lost my business which spends more than 30k annually on shipping. I would not do business with this company the way they are currently operating.

Caution: Think Twice Before Using Shippo Having faced two significant challenges with Shippo regarding UPS shipments, it's imperative for potential customers to be informed. Our first encounter was a serious disappointment when UPS misplaced an ebike and refused to refund the shipping label that we purchased for $1063. While Shippo managed to obtain a refund for the label after persistent follow-ups spanning 2 1/2 months, the lost ebike, valued over $1500, was never recovered, leading to a substantial financial setback for us. This brings me to our second encounter. On 08/01/2023, we parted with $570.24 (as per Shippo Invoice #216068664) for an ebike shipment to Hawaii. To our dismay, UPS returned it on the very same day, claiming an inability to deliver to Hawaii, and assured a FULL refund. Our interactions with Shippo led to a mere credit of $530 (Shippo Invoice #223809100), leaving a discrepancy of $40.24 from the original cost. To add salt to the wound, an inexplicable additional charge of $262.87 was levied (Shippo Invoice #223808846). The pattern and these encounters paint a concerning picture of Shippo's operations. Their practices seem to border on the unscrupulous, leaving customers in the lurch. Use their services with utmost caution.

Shippo has charged me a 1150 dollar surcharge for a package that was less than one pound and 24x2x2.

I have had reasonably good experiences using Shippo with Etsy. However, recently a package was damaged, I paid $22 extra for insurance, and shippo is making it so difficult to file the claim, it almost isn't worth it. They need "proof" it's not repairable or 2 repair estimates. I've spent one whole day trying to get repair quotes and nobody will do it unless I pay $280 for the quote. Shippo is basically saying that's my problem. If I can't get repair estimates they won't honor the claim. Since nobody repairs this type of thing, the insurance was a waste. I will never use shippo again. The small savings is lost when you factor in both the time and the $$ spent on insurance and lost or damage goods

I had two packages delivered damaged by UPS. UPS run an investigation and found UPS to be at fault. Insurance was purchased through Shippo and Shippo refused to honor the insurance claim. You know a good company when something goes wrong you get taken care of. Not Shippo, I would take my business elsewhere.

Second time the carrier (FedEx) lost a $100 shipment, and Goshippo refuses to refund the product or the label cost. Label was purchased via Goshippo on March 7th, on March 27th I contacted FedEx as shipment was running late, FedEx in email responded "wait, we have backlogs", then end of April i file full blown claim which FedEx refused saying GoShippo should file a claim. I file a claim with Goshippo and they respond: the claim period is over, it is beyond 21 days. Disgussting. And this is the 2nd time they did this to us, though we have been a loyal customer for 5 years