ShippoReviews of goshippo.com

Response from ShippoFeb 29, 2024

Hi Toni, Thanks for leaving us a review. We understand how frustrating unexpected surcharges can be, and want to assure you that we’re here to help. It’s important to note that surcharges are passed directly from the carrier and are out of Shippo’s control.  Carriers have highly calibrated technology in place to weigh, measure, and audit shipments as they travel through the carrier’s system. These systems detect a multitude of dimensions, including if a package is overweight, irregular in size, and/or bulging in any way. These machines are extremely accurate.  We’re more than happy to look into your package and see what happened here. Unfortunately, we weren't able to locate your account information based on your review name. To assist you further, please feel free to reach out to us at [email protected]. Thanks, Shippo Support

Response from ShippoFeb 21, 2024

Hi Senai, Thanks for your review. We're really sorry to hear about the issue you've come across. We understand your frustration and want to resolve this for you promptly. Unfortunately, we couldn't locate your account based on your review name. To assist you effectively, please reach out to us at [email protected]. We’re here to help and want to ensure you are taken care of as soon as possible. Thank you,
 Shippo Support

Response from ShippoFeb 23, 2024

Hi Steven, Thanks for leaving us a review. We're sorry to hear about the inconvenience you've been experiencing. The requirement for daily verification could be triggered by a variety of reasons, and is in place to help ensure the safety and security of your account. Unfortunately, we weren't able to locate your account information based on your review name. To assist you further, please feel free to reach out to us at [email protected]. Our team would be more than happy to help address your concerns and provide any necessary assistance. Thanks, Shippo Support

Response from ShippoJan 4, 2024

Hi Jiang, Thanks for leaving us a review. After looking into your case, it appears that you are not a direct customer of Shippo. As a result, we are unable to process a refund as your package was shipped by a company utilizing Shippo for generating shipping labels. Our team has identified the company you made the purchase from, and we've reached out to them on your behalf. We've provided them with your email address, and it looks like they've reached out to you to assist with your shipment and address any concerns about a refund. We appreciate your understanding, and we hope the issue gets resolved promptly. If you have any further questions, feel free to reach out. Thank you, Shippo Support

Response from ShippoJan 4, 2024

Hi Juan, Thanks for your review. We're really sorry to hear about your experience with Shippo. If you’re experiencing difficulties receiving the verification code in your inbox, we recommend whitelisting our email address ([email protected]) in your email service settings. This should resolve the issue. Unfortunately we weren’t able to locate your account by your review name so if the problem persists or if you have any further questions, please don’t hesitate to reach out to us at [email protected]. We’re here to help and want to ensure you are taken care of. Thank you,
 Shippo Support

Response from ShippoDec 19, 2023

Hi Jake, Thank you for your review. We’re really sorry to hear about your experience with our customer support. We understand how important it is to resolve issues quickly to help you ship efficiently and we strive to support our customers promptly. Our team is always here to help and is available through email and phone. To address your concerns and assist you promptly, please reach out to us at [email protected] or give us a call at (415)-779-7447 and we'd be happy to help. Please note that we offer phone support during standard business hours M-F. Thank you, Shippo Support