GORUCKReviews of goruck.com

UPDATE: GoRuck responded to say they’d ship a bag to the new address as an exception to policy. Wow - didn’t see the coming, but greatly appreciate this gesture. Bad customer service. Tried to correct a shipping address literally within moments of making an order for a canvas duffle bag. No workable phone number, and the company didn’t bother responding to emails sent within minutes of order. They finally responded about an hour after creating a shipping label, at which point they said there was nothing they could do (even though the item hadn’t been delivered). Suggest avoiding GoRuck - the instant they get your money, they don’t care about you.

Terrible customer service placed and order 11th of november with them as they were providing gadgets for a suicide awareness event after 4 weeks tried to contact them through email , website form, x no anser instagram finally they reply they had a stock issue and order will be sent the following week ( that was the 11th of december) today 22nd of december still no sign of shipping confirmation. terrible little company overpriced

Great quality bags, feels like they will last a lifetime. I ordered from the Goruck store to the Netherlands, it was shipped quickly but I recieved quite a bit of taxes and importduties from Fedex. I sent Goruck a mail and got refunded the entire amount of taxes, I would definitely order again!

I love Rucking and the gear at GoRuck is second to none. It’s definitely pricey but after I purchased it… it made me get out there more (had to make the money worth it). The gear never breaks down and it’s made in the USA. Referred a few friends and they love it to. Embrace the suck sticker was a nice touch too!

A friend sent me a very generous gift, a $350 backpack from GoRuck. Well built, if you needed that, but so heavy when empty that it was not something i would use. Returned it but only given store credit. Wasted so much time trying to find something else to purchase and tried several things, different style shoes, but nothing fit (insanely narrow, how to big tough guys/gals fit into them?). They happily deducted shipping fees from my store credit but repeatedly refuse to refund the money. My last inquiry is most worrisome as they replied saying my credit can not be refunded and will now expire in a year. WTW? Not only have they held my gift money hostage for years they fully intend to rob me completely by making it expire. This company is evil. Stay away! And NEVER buy a gift for someone from these crooks.

I had a pretty awful experience with their online ordering system, customer support and my order was delayed due to their fault. It appears that their customer support is understaffed as it took some time for me to get someone to look into my case. However, they were quick to admit their own mistake and made up for it in a way that I thought was fair.

I order a bag and weight. I got the bag. But then the plate was delivered to my neighbors and I never got it. Fed ex says they delivered it. Go ruck says they delivered it. But I never got it. No body cares fed ex never called it looked into into after I tried 3 times. Then go ruck just went ghost. I now have a small back pack for the 250 bucks lol. If your reading this shop rogue and request ups or usps for delivery. Go ruck got back to me and are sending me another plate. Customer service was great. Hopefully they didn’t send it fed ex but that seems to be the issue. I’ve only heard good things about go ruck and I will say only good about them. There bag is amazing

I have used their product quality was good but a bit over price!