Mark E.
Expensive. Poor customer service.
Like many, read about the product in Michael Easter's books. Tried proof of concept with old internal frame pack and gallon milk jugs. Decided it was for me. Ordered a Rucker 4.0. Although there is much armed forces hookup and American flag waving, a tiny minority of their products are made in the USA. My pack was made in Vietnam. Well made, but a premium price for an imported piece of gear. I was surprised that for the price no hip belt was included, but decided that perhaps their design might make them comfortable without. Wrong. Found even 20 lbs in the pack very uncomfortable on the traps. Okay, I will cough up even more for the hip belt. Oops, standard size out of stock. When? I will call them. No I won't. No phone number for customer service. Have to message. Told the belts should not be long - they would let me know when they had them. Month after month went by. No message. Checked website from time to time. Still out of stock. More than six months later checked website to find they were back in stock. I had not been notified. Ordered immediately. Waited. Waited. Ten days after payment was made I was notified that they had now shipped. Ten days? Really? Still have not received it. In summary you are paying a premium price for an imported product from a company with very slick website but poor customer service. Weights are also imported and overpriced.