Gorilla CasesReviews of gorillacasestore.com

Do not buy from this company I bought a phone case 3 weeks ago and never got a email for tracking or anything they’ll take your money and ignore your emails bad business

SCAM SITE. Pretends to be an official Gorilla product site but it’s just some random Chinese guy selling cases from Temu or Aliexpress which cost $5 for $60 plus. Item received was not what was ordered and clear as daylight it was some cheap Chinese product. Customer service? What’s that you say? Can’t see anyway of getting my money back unfortunately.

I had the worst customer service experience. They shipped me the wrong case and refused to acknowledge the problem and would not send me an exchange or refund, despite the fact that I sent them several emails and clear photo evidence. Do not buy from them!! Buyer beware!

BUYER BEWARE - If I could, I would have rated this scam company a "0" as it would be more accurate. I purchased a Google Pixel 9 Pro XL Slide Camera Case, and it took 10 days to be delivered. Inisde the poorly-handled unsecure package was a flimsy plastic phone case that was not the color I ordered and looked nothing like the product advertised at GorillaCases.com. Since then, I have discovered that they do not respond to emails sent to gorillacaseshelp at gmail.com and they have no phone number. The address on the shipping package (15730 Salt Lake Ave, City of Industry, CA 91745) seems to be a Chinese shipping company, so this was likely drop-shipped.

order was for a google pixel 8 pro they sent a case for goggle pixel 8 . sent 2 emails 0 reply please dont buy anything from this scam merchants .

DO NOT do business with this company they have a no refund policy and the only way to find out is to try and do a return or search through the website for it prior to making a purchase!!! I ordered a case and after receiving it it was thicker than I wanted and the cardholder is hard to use. I never installed it on my phone and gorilla case refuses to issue a refund. For a $40 case I would expect some sort of decent customer service but their is trash. If this policy was CLEARLY started prior to making the purchase I would have never bought the case since you never know how a phone case will be until you physically see and handle it.

They will not contact you after you place an order. They sent me the wrong case for my phone nor will they contact you about a refund. Terrible customer service.

Similar to other reviews. Ordered two cases only received one. Emailed and emailed and emailed. Got one response "Let me look into that"