Gorilla CasesReviews of gorillacasestore.com

scam/fake received wrong item weeks late. was offered only a partial refund which was never received

GorillaCaseStore is literally a scam. I ordered a wallet case that also had a wireless charging ring for $45. A couple days after that, I found the same case I wanted on multiple websites for $14. Lesson learned on not doing thorough searches, right? I figured "oh well, a few bucks lost." But it gets worse. They sent me a wallet case in the same color, entirely different brand, with NO wireless charging ring aka not at all what I bought. I contacted the company and explained I did not receive the item I ordered, and I would like to return the item for a refund. Someone responded with verbatim: "Are you serious?" I re-explained the issue, and that I was in fact serious. They argued with me that it was the same case I ordered, the wallet flap just opened a different way. They just ignored the wireless charging bit over the course of many emails back and forth. They ultimately refused a refund even though they have a little graphic on every single page that says "Satisfied or Refunded, We do our best to work with customers" (they refused to acknowledge this promise on their website exists) I filed a chargeback with my credit card company including screenshots of their promise listed above and won, so I did get my money back, but not from the store. Avoid at all costs.

Company said they would issue a credit within 14 days. They did not. They are not communicating now

I'd give them zero stars if I could. They take way too long to send items. They do not follow up, I've been waiting for a reply for two weeks now. They don't answer chats or emails. They waited two weeks to ship my item and when I got it a week and a half later it wasn't even the correct case I ordered let alone a case that was made for my phone, it was for a complete different brand. Please please don't waste your money with them, do not order from them.

I ordered a phone case from this company, believing that it was well- designed and well-suited for my needs. I should've trusted my instincts, however, as their customer service left a great deal to be desired (emails and "chats" were completely ignored, and their phone number leads to an automated message that doesn't show for messages or speaking to anyone). The case arrived, I put it on my phone, and realized immediately that it was poorly designed and not well-suited for my needs. It was on my phone for all of 5 minutes (and a good part of that time was just me removing and reinstalling the case screws). I repackaged the case and emailed a request for a refund. They didn't respond. I emailed again. They responded with nothing but a link to their website refund policy page, which states that they don't issue refunds due to "hygiene" concerns with "used" products. I responded with a screenshot of their website's shopping page that clearly states "Satisfied or Refunded... we do our best to work with customers." They again responded with a nothing but a link to their website refund policy page. The only time I actually got an original, human response from the company was when I threatened to pursue a charge-back from my bank. They advised that they would fight it and win.

After waiting about 6 weeks I finally got sent a very different case to what I ordered. Wish I had done due diligence beforehand. Don’t use this company, it’s a drop shipping scam.

Stay clear of this "company". They take your money and that's it. Didn't bother sending me the case that I'd ordered and everytime I checked on the progress of my order it said "your order is confirmed". I had sent multiple emails and live chats and no response. It's a scam. Save your money.

I wish I had known about this site before I ordered a case. They took over a month to ship my case and when I finally received it, it was not the size I ordered. I have emailed them multiple times trying to correct the issue and have heard nothing. I also tried calling their customer service phone lines and no one picks up. The business line isn't even connected. I normally would never take a risk on a non-Amazon website like this, but my phone size is very specific and is not available on Amazon. If they were gonna send me a case, why not make it the right one? If you were gonna scam me, why not just take my money and run? So dumb.